Description
The Digital Modernization Sector has an opening for a Senior Business Analyst to work onsite in Woodlawn, MD five days a week.

EDUCATION & QUALIFICATIONS:

• Bachelor’s degree and 12+ years of experience in a training-related field. Additional years of experience may be substituted in lieu of degree.
• Must be able to obtain a Public Trust .
• 5 years of experience as a Business Analyst in the areas of Disaster Recovery / Business Continuity.
• 5 years of experience in designing and building business processes.
• 3 years of experience with process flow documentation creation.
• Understanding of Agile software development practices.
• Excellent verbal and written communication skills including presentation skills.

FACTORS TO HELP YOU SHINE (REQUIRED SKILLS):

• Solid Business Analyst experience.
• Knowledge and experience with infrastructure platforms.

HOW TO STAND OUT FROM THE CROWD (DESIRED SKILLS):

• Experience with using ServiceNow Business Continuity Management (BCM) and/or ServiceNow Integrated Risk Management (IRM) modules.
• ServiceNow Certification.
• Previous Government experience.

• Work with advanced technical principles, theories, and concepts.
• Be challenged with working on complex technical problems and providing innovative solutions.
• Work with highly experienced and technical resources.
• Work with the project team and business stakeholders/technical leads to define, analyze, and document requirements for new ServiceNow processes or improvements to current processes.
• Work with the ServiceNow development team to validate the solutions for defined requirements.
• Help other Business Analysts on the project team.
• Develop procedures, manuals, and other documentation as needed.
• Develop User Stories based on business requirements provided by the stakeholders/technical leads.
• Document current and future processes and workflows.
• Manage the User Acceptance Testing (UAT) and validation activities.
• Help the Project Management Team as needed.
• All other duties as assigned or directed.