At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

We are seeking a Senior Business Analyst to support modernization efforts across our Medicare Sales verticals, including Direct-to-Consumer (DTC), B2B, and Telephony. This role will partner closely with the AVP of Application Development and additional leaders inside the Aetna Technology organization to translate business needs into actionable requirements, support agile delivery, and ensure alignment between technical execution and sales strategy. The ideal candidate will bring strong analytical skills, a deep understanding of sales workflows, and experience working in HIPAA-regulated environments. A customer-obsessed mindset, familiarity with agent-assisted digital enrollment, and an understanding of unified sales platforms and AI-driven capabilities will be valuable in this role.

REQUIRED QUALIFICATIONS

• 5+ years of experience as a Business Analyst or Product Owner in a technical or healthcare environment
• Proven ability to gather, document, and prioritize business and technical requirements
• Experience supporting agile teams with backlog grooming, sprint planning, and user story development
• Strong understanding of customer engagement processes and agent-assisted workflows
• Excellent communication and facilitation skills across business and technical stakeholders
• Proficiency with tools such as Jira, Confluence, and Lucidchart

PREFERRED QUALIFICATIONS

• Familiarity with cloud-native platforms, microservices, and data integration
• Experience working in HIPAA-compliant or other regulated environments
• Exposure to customer data platforms (CDPs), data lakes, or real-time analytics pipelines
• Background in sales operations, lead management, or telesales systems
• Understanding of AI integration in sales workflows and marketing enablement strategies
• Experience supporting unified sales platforms across multiple channels

EDUCATION

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Certification in Business Analysis (e.g., CBAP, CCBA) or Agile Product Ownership is a plus

Please refer the Job description for details