Senior Business Analyst at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Requirements Delivery, System Integrations, Agile, Hybrid Agile/Waterfall, User Stories, Acceptance Criteria, Process Documentation, Functional Requirements, Non-functional Requirements, Salesforce Platform, Product Backlog Management, Risk Identification, Communication, Collaboration, Stakeholder Management, Delivery Under Pressure

Industry

Law Enforcement

Description

Ongoing full-time role Shape future systems and processes for NSW Electoral Commission and drive fit-for-purpose solutions About the Role The Senior Business Analyst will be part of a dedicated multi-disciplinary team responsible for delivering product improvements across our core business systems, including support for products that have been built on our Salesforce platform. This is an opportunity to work within complex business processes supporting major election events, in an environment governed by legislative and regulatory requirements. You will lead complex analysis across a systems landscape with multiple interfaces, dependencies and downstream impacts. Strong communication, collaboration and analytical skills are essential, as you will engage with key stakeholders and suppliers to deliver product improvements. We are looking for a fast learner with a curious and proactive mindset, willing to drive progress and delivery. This is an Ongoing Full-time position. There may also be Temporary opportunities available. Key knowledge, experience and essential requirements As the successful candidate, you will have: Proven track record of successfully delivering complex requirements with a focus on meeting deadlines and achieving objectives Solid understanding of system integrations and external interfaces Demonstrated experience in Agile and hybrid Agile/Waterfall environments, writing user stories, acceptance criteria, process documentation, as well as functional and non-functional requirements Prior experience supporting products that have been built on the Salesforce platform Experience producing high quality documentation of systems and process, with meticulous attention to detail Experience managing the product backlog, ensuring it accurately reflects business requests and priorities Demonstrated ability to articulate business problems, proposed solutions, and identify associated risks, through credible verbal and written communication to inform senior management decision making Exceptional interpersonal skills to collaborate, influence and partner effectively with key business and technical stakeholders across the organisation Experience delivering under pressure, against challenging immovable election deadlines Relevant tertiary qualifications and/or equivalent relevant professional experience Politically neutral with no affiliation to political parties or lobbyists/campaigners Satisfactory criminal Record check result About the NSW Electoral Commission The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate. Our work includes: Running and regulating elections Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018. What we offer Opportunity to work on large scale events and assist your local community Career development opportunities through study and face to face training Access to self-paced expert-led training via LinkedIn Learning Employee Assistance Program for wellbeing support Staff social events to connect with colleagues Work/Life balance (35 hour working week), flex leave Access to Fitness Passport for eligible staff Free annual flu vaccination Convenient CBD location, access to public transport How to apply You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role. As part of your application, you will be asked to respond to the 2 targeted questions below: 1. Describe a time where you implemented major changes to an existing system despite inadequate documentation. (Max 500 words) How did you analyse and validate your understanding of the system and its business context? What steps did you take to address the documentation gaps? What outputs or artefacts did you create, and how did they improve maintainability, efficiency, or stakeholder confidence? 2. Describe a complex Salesforce implementation you have led or played a senior role in. How did you shape the solution design approach, address integration and data considerations, and ensure requirements were fully delivered? (Max 500 words) For further information regarding the role, please download the Role Description. Applying for a role in the NSW Public Service For more information on how to apply for a role in the NSW Public Service, please refer here. The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best, please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs. Applications received and completed after closing time will not be considered for selection. The selection process will include a range of assessment techniques to assist in determining your suitability for the role. For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au. Other Information Your employment will be subject to National Criminal Records Check to determine your suitability for employment. The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be eligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission's Political Neutrality Policy may be viewed on its website. A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement. Applications Close: Sunday, 8th March 2026 @ 11.59pm

Responsibilities

The Senior Business Analyst will join a multi-disciplinary team to deliver product improvements across core business systems, including those built on the Salesforce platform, while navigating complex processes governed by legislative requirements. This role involves leading complex analysis across a multi-interface systems landscape and engaging with stakeholders to drive fit-for-purpose solutions.