Are you a strategic Business Analyst with a passion for improving public services through user research, data modeling, and digital-first methodologies? This hybrid role (3 days onsite in Toronto , 2 days remote) is an opportunity to support long-term care initiatives by conducting user-centric discovery, documenting high-quality requirements, and applying service design best practices as outlined by the Ontario Design System and Service Design Playbook.
Our client is looking for a Business Analyst for a contract term of 8 months, where you will collaborate with cross-functional teams to modernize healthcare and inspections systems, enabling cost-effective, accessible, and compliant service delivery.

QUALIFICATIONS

Must Have:

• Strong experience in healthcare systems (e.g., EMRs, HISs, OHRS, clinical tools)
• 5+ years conducting detailed user research and business analysis
• Hands-on familiarity with the Service Design Playbook, Digital Service Standard, Ontario Design System, and Fixing Long-Term Care Act 2021
• Skilled in data modeling (conceptual/logical), journey mapping, and user persona creation
• High proficiency in tools such as Miro, MS Office, and BA methodologies
• Demonstrated ability to work with licensing, inspection, and long-term care data
• Excellent communication, stakeholder engagement, and facilitation skills

Nice to Have:
Knowledge of PHIPA compliance for healthcare system development
Experience supporting digital assessments and agile delivery checkpoints
Familiarity with cloud-based solution implementations
Understanding of data quality, access, and de-identification best practices
Ability to bridge technical and non-technical teams with clear documentation and demos

SUMMARY

This opportunity is perfect for a Business Analyst looking to make a meaningful impact on long-term care and healthcare systems . You will use service design and research to shape how services are delivered, collaborating with passionate stakeholders and technical teams in a hybrid environment.
Apply now to bring user-centered improvements to life in one of most vital sectors . If you are interested in this role, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Lead business analysis aligned with Agile, OPS Unified PM Methodology, and Digital Service Standards
• Conduct comprehensive user research (interviews, empathy mapping, card sorting)
• Prepare journey maps, personas, use cases, and data models
• Document detailed functional and non-functional requirements, user stories, and business processes
• Work closely with developers, QA teams, and stakeholders to support implementation
• Apply re-engineering/Lean thinking to improve service delivery
• Provide guidance on best practices in BA processes, templates, and standards
• Facilitate stakeholder workshops and sprint ceremonies
• Prepare business cases, conduct feasibility studies, and cost-benefit analysis
• Support change management and knowledge transfer activities
• Ensure alignment with AODA and Digital First standards