ABOUT US

At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ABOUT THE ROLE

The Senior Business Analyst is a key contributor to the Information Technology division’s delivery capability, supporting high-impact initiatives that advance the organisation’s strategic priorities. You will work with stakeholders to translate business needs into actionable solutions, facilitate collaboration between business and technical teams, and support User Acceptance Testing to ensure solutions achieve intended outcomes. This role requires a commitment to service excellence, continuous improvement, and delivering value across complex projects.

As the Senior Business Analyst, you will:

• Translate complex business needs into actionable requirements that enable high-impact projects across the organisation.
• Provide input and analysis to support business cases for strategic initiatives, driving measurable outcomes.
• Collaborate with stakeholders to identify opportunities for leveraging existing systems or implementing new solutions to meet evolving business requirements.
• Collect, analyse, and document business and functional requirements to guide solution design and delivery.
• Design solutions that align with organisational priorities and enhance operational effectiveness.
• Prepare test plans, user guides, and communications to support User Acceptance Testing and successful solution adoption.
• Provide clear, plain-language guidance on technical issues to business and non-technical stakeholders.

For more information about the position, view the role description.

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

To apply for this role:

• Complete the online application via IworkforNSW.
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability