Senior Business Analyst at NTT DATA

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Modelling, Stakeholder Management, Requirements Elicitation, Agile, Waterfall, Design Thinking, Customer Experience, Digital Strategies, Statistical Analysis, Industry Research, Documentation, Communication, Collaboration, Continuous Improvement, Project Management

Industry

IT Services and IT Consulting

Description

Engage with business users, understand problem statement, and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using tools like personas, customer journeys etc. Gather and analyse statistical data from the business areas for supporting business case for change Research and analyse best in class industry processes to support digitization & simplification of customer journeys Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria Support and contribute to the metrics driven culture within our function 10+ years of experience as a Business Analyst in Financial Services Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making Experience in documenting business case, business process modelling, requirement elicitation through workshops Manage projects from inception through design to delivery An IT background with a solid grounding in technology Experience of working in both Agile & waterfall SDLCs Communication, group dynamics, collaboration and continuous improvement are core - being best practice driven 2.1 or higher in a related discipline from an academic institution; Masters a plus

Responsibilities

Engage with business users to understand problem statements and develop customer-driven processes. Support the business by documenting process models and identifying opportunities for improvement.