Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à
careers@ontariohealth.ca
. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.
To obtain a French translation of the following job posting, please email
careers@ontariohealth.ca
. Requests will be addressed within three business days, and the application window will be extended by three business days.
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
- Fully paid medical, dental and vision coverage from your first day
- a health care spending or wellness spending account
- a premium defined benefit pension plan
- three personal days and two float days annually
- three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
- career development opportunities
- a collaborative values-based team culture
- a wellness program
- a hybrid working model
- participation in
Communities of Inclusion
Want to make a difference in your career? Consider this opportunity.
The Sr. Business Analyst (SBA), Patient Access is the single point of accountability for end-to-end business and technical requirements across Health811 and the broader Patient Access & Navigation Services (PANS) division. This role is embedded in both the annual roadmap and quarterly release cycles and plays a critical role in shaping and accelerating delivery of digital health solutions through strong technical facilitation, integration design leadership, and vendor coordination. The ideal candidate is an IT-savvy BA who can:
- Lead integration planning discussions and develop interface specifications
- Drive and document AI solution enhancement requirements with clinical and digital stakeholders
- Write high-quality business and technical requirements for vendor consumption
- Facilitate alignment between business leads and technical teams to drive faster delivery
Here is what you will be doing:
Roadmap & Release Integration
- Embed in PANS annual roadmap and quarterly release planning; advise on demand sizing, sequencing, and technical dependencies.
- Drive clarity and velocity in defining business and technical requirements for upcoming releases.
- Maintain and prioritize a master requirements backlog aligned to roadmap milestones and vendor release windows.
Requirements Leadership
- Lead full requirements lifecycle - plan, elicit, analyze, validate, baseline, and manage changes for digital solutions with technical integrations.
- Facilitate workshops and working sessions with business leads, vendors, and technical SMEs to clarify desired outcomes, KPIs, user stories, and system flows.
- Produce business requirements documents (BRDs), functional and non-functional requirements, user stories, data-flow diagrams, interface specifications, and briefs.
- Translate abstract or high-level concepts (e.g., automation, AI, user experience improvements) into concrete, testable technical requirements.
Innovation & Integration Enablement
- Lead discovery and requirements development for digital innovation initiatives, including integration design, intelligent automation, and AI-powered enhancements.
- Facilitate early-stage conversations with stakeholders (clinical, technical, privacy, and data teams) to define innovation use cases and implementation needs.
- Document innovation requirements - such as decision logic, workflow improvements, data usage, or AI model criteria - ensuring clarity and feasibility.
Workflow Automation & Productivity Enablement
- Identify opportunities to streamline internal workflows such as document reviews, approval chains, and release coordination processes.
- Create and maintain automated workflows using Microsoft 365 tools (e.g., Power Automate, Teams Approvals, SharePoint) or light scripting.
- Support the team in improving internal productivity and governance tracking using low-code/no-code solutions.
Vendor Liaison & Facilitation
- Act as the central liaison between Ontario Health and vendors: ensure technical and business requirements are clear, actionable, and testable.
- Chair joint working sessions; manage design clarifications, decision logs, timelines, and traceability.
- Push forward design finalization and vendor deliverables by proactively resolving ambiguity and surfacing misalignment early.
Cross-Functional Alignment
- Ensure early engagement with Privacy, Security, Architecture, and Data Governance teams.
- Coordinate integration checkpoints, technical sign-offs, and PIA/TRA reviews to ensure completeness of requirements packages.
- Develop current- and future-state solution diagrams, architecture views, and RASCI charts to inform governance.
Documentation & Continuous Improvement
- Maintain a requirements-traceability matrix; track decisions, risks, and benefits realization.
- Support development of business cases, RFPs, and SOWs where technical clarity is critical.
- Contribute to team standards, tools, and intake process improvements. Mentor junior analysts as needed.
Here is what you will need to be successful:
Education and Experience
- Undergraduate degree in Information Management, Health Administration, Computer Science, Business Administration or related discipline (or equivalent).
- IIBA CBAP/CCBA, PMI-PBA, or equivalent BA certification preferred.
- 5+ years leading business analysis for complex digital solutions—ideally virtual-care, EMR, health navigation or other healthcare I&IT programs.
- Hands-on experience leading technical requirements sessions with both external vendors and internal teams.
- Expertise in requirements elicitation techniques, facilitation, and documentation standards such as BPMN, UML, and user stories.
- Demonstrated success delivering solutions in integration-intensive environments, including APIs, HL7/FHIR, and SSO.
- Proven ability to support annual portfolio planning and contribute to iterative release cycles within Agile, Hybrid, and Waterfall-Agile frameworks.
- Track record serving as the primary liaison for requirements between business stakeholders and external vendors.
Knowledge and Skills
- Working knowledge of system integration, API development, AI/ML solution requirements, and Ontario’s digital health infrastructure, including PHIPA, HIAL, HRM, and OLIS.
- Ability to collaborate effectively with privacy, security, and architecture teams on projects involving health data and clinical systems.
- Strong writing skills with the ability to produce clear, polished, and technically accurate documents for executive audiences.
- Excellent verbal communication skills, adept at translating information across executive, business, and technical stakeholders.
- Highly developed critical thinking, solution design, and decision-framing capabilities.
- Proven ability to manage competing priorities in fast-paced, multi-stakeholder environments.
Location: Ontario
Ontario Health supports a hybrid work environment and has office locations across the province. We welcome applications from candidates residing anywhere in the province of Ontario.
LI-hybrid
Employment Type:
Permanent Full time
Contract Length:
N/A
Salary Band:
Band 5
External Application Deadline Date:
September 10, 2025
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.
Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email
careers@ontariohealth.ca
and a member of the team will connect with you within 48 hours.
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