Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

REQUIREMENTS:

• 8+ years of experience in business analysis and integration work.
• Post-secondary education in business, information systems, or a related discipline, or an equivalent combination of education and experience demonstrating strong analytical and problem-solving competencies.
• Experience in leading and conducting business analysis in order to assess business problems/ opportunities.
• Experience in documenting business requirements in such a way that technology solutions can be determined.
• Knowledge of business modelling techniques/tools.
• Experience in one or more of the following areas: development of internet/intranet business strategies, business process re-engineering, business case development and cost-benefit analysis.
• Experience in structured methodologies for the identification of users-requirements and the development of specifications.
• Awareness of emerging IT trends and technologies.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.
• Knowledge of Agile, Scrum, waterfall, and iterative methodologies is preferred.
• Previous experience in the use of information retrieval packages is preferred.
• Previous experience in a healthcare setting is preferred.

• Gather process redesign and gap analysis for both front end solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.
• Link customer requirements to project objectives and priorities.
• Produce documentation to a high standard, including high quality reports and presentations.
• Assist in and occasionally lead the facilitation of team and client meetings.
• Own and deliver work packages of moderate to large size and complexity.
• Collaborate and communicate with colleagues at all levels and departments to build and maintain strong relationships and ensure smooth transition of solutions throughout the project lifecycle.
• Use individual judgment and experience to solve problems, identify risks, and address issues.
• Apply change management techniques within a complex environment to identify and facilitate positive change.
• Understand capabilities of Smile Digital Health’s products and services and how they can deliver value to our customers.
• Collaborate with tech leads and designers to deliver the best possible solutions for our customers.
• Identify and communicate customers’ requirements to colleagues and technical team.
• Suggests areas for improvement in internal processes along with possible solutions in creating best practices.
• Mentor, lead and assist associate/intermediate Business and Integration Analysts on the team as needed.
• Accountable for ensuring that all working hours are accurately reported on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability for a Project Manager.