Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
ResMed Global Technology Solutions (GTS) team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We’re looking for a detail-oriented and proactive Senior Business Analyst to join our Global Revenue & Customer Support Solutions team. In this role, you’ll own the end-to-end lifecycle of user stories — from gathering requirements and defining acceptance criteria to supporting production deployment. You’ll work cross-functionally with users, solution architects, and development teams to drive impactful solutions that support business operations.

• Effectively communicate and engage with business users and peers to gather requirements.
• Work closely with customer service managers and agents to understand the problem statement and challenges.
• Proven ability to analyze and gather complex business processes and develop effective solutions.
• Develop user stories and acceptance criteria to drive functional, non-functional and system requirements required for development teams.
• Work with solution architects and platform architect teams to design solutions based on signed-off requirements.
• Provide a walk through of developed features and functionality to business users.
• Facilitate User acceptance testing with identified users and obtain sign off for implementation.
• Ability to partner with cross-functional teams across ResMed in different time zones.
• Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping.
• Follow change management processes defined within ResMed.
• Provide post implementation support.
• Work independently with minimal guidance