Senior Business Analyst (Sales Operations) at Freshworks

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, SQL, Data Transformation, Data Processing, KPI Reporting, Performance Management, Data Analysis, Documentation, Process Workflows, Project Management, Stakeholder Communication, Collaboration, Data Visualization, Emotional Intelligence, Interpersonal Skills, Software Industry Knowledge

Industry

Software Development

Description

Company Description At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Job Description We are seeking a highly skilled Business Analyst to join our dynamic team. In this pivotal role, you will leverage your analytical prowess to drive strategic initiatives and optimize operational efficiencies across the organization. As a Business Analyst, you will serve as a key liaison between various stakeholders, ensuring that business needs are accurately captured and translated into actionable solutions. You will play a critical role in the development and implementation of data-driven strategies that align with our organizational goals. Roles & Responsibilities: Take ownership of field revenue streams, plan for their success, support them with KPI reporting, performance management and guide them to hit organization goals Drive solutions by liasoning with revenue operations teams, enablement teams & solutioning teams to improve customer experience & drive revenue growth. Provide the management team with actionable insights consistently by processing data & analysing them after removing outliers & inconsistencies. Operate autonomously within the team, driving informed decisions with accountability; contributing effectively to the team's overall goals Create, maintain, and present documentation, including: SOPs, rules of engagement, and process workflows to ensure adherence to internal policies Proactively define and execute projects spanning systems, data management, and business process automation to improve operational efficiency, reduce errors, and minimize wasted cycles Manage global stakeholder communication across multiple lines of business/time zones by establishing clear communication channels. Encourage stakeholders to think big in developing or redesigning processes and systems that can create transformational business impact Qualifications 3+ years of relevant work experience Must have familiarity with database technologies and tools (SQL/R/PYTHON etc.), data transformation and processing Must be willing to operate in a US shift to support in-field reps in their designated time zone. MBA from a top-tier college or a Bachelor’s degree from a top-tier university with relevant work experience Strong data background with skills to effectively collect, analyze, interpret, and leverage data to drive decision-making Track record of developing and managing complex data projects with multiple stakeholders successfully Ability to work on data and make key choices based on the business context Work experience in the Software and SaaS industries is a plus Passion for technology and for pushing new concepts, products, and services Strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team Positive attitude, self-starter, and high emotional intelligence (EQ) Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders Experience with a visualization tool such as Tableau, Spotfire, Power BI, etc. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Responsibilities

The Senior Business Analyst will drive strategic initiatives and optimize operational efficiencies by serving as a liaison between stakeholders. They will manage field revenue streams and provide actionable insights through data analysis.