Overview:
As a Senior Business Analyst, you will serve as the bridge between mission needs and mechanical innovation—leading the collection, refinement, and management of user requirements from initial discovery through full-scale deployment of Salesforce systems. You’ll provide expertise in business process design and improvement, system analysis, and the transformation of business needs into technical marvels. In this role, you’ll also support change management efforts, training, and strategic planning across a variety of technical and functional environments.
Bring your mastery of agile planning, your flair for communication, and your analytical lens—as we engineer efficiency into every cog of the organization.

Contributions:

• Work with our Service Designer to facilitate discovery to understand client mission and translate needs into requirements
• Envision, design, and forge requirements to enhance systems, optimize workflows, and streamline operations—ensuring all gears turn in unison.
• Skillfully identify and mitigate risks with precision befitting a master tactician.
• Collaborate with key stakeholders and customers to support agile Salesforce development projects—planning and delivering with strategy and grace.
• Apply facilitation techniques to host workshops and gatherings, guiding stakeholders to a shared understanding of the vision and building product and portfolio roadmaps.
• Break down large epics into features and user stories that are well-understood and approved by development teams.
• Document Acceptance Criteria in a manner as precise as a clockmaker’s diagram—ensuring developers, testers, and business stewards align on intent.
• Communicate with clarity and elegance, translating complex technical concepts for non-technical audiences and delivering impactful findings and recommendations.
• Administer Salesforce functions including user account management, profiles, roles, data access, workflows, sharing rules, and permission sets—keeping the machinery humming smoothly.
• Stay informed on new Salesforce enhancements and advise on their applicability for internal use.
• Support training rollouts and help grow application proficiency across the team.

Qualifications:

Please refer the Job description for details