Senior Business Analyst at Unisys - Dubai

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Background, Onboarding, Implementation, Deployment, User Stories, Technical Specifications, IT Service Management, APIs, System Integrations, CI/CD Principles, Agile, Analytical Skills, Process Mapping, Diagramming Tools

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements Translate customer-specific business needs into clear technical requirements and implementation plans Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools) Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences Support configuration and integration of platform components within customer environments Analyze onboarding performance, customer usage, and product metrics to identify improvement opportunities Identify and drive automation opportunities within onboarding and deployment processes Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes Participate in Agile ceremonies, ensuring alignment between deployment and development teams You will be successful in this role if you have: Strong technical background with understanding of system architecture and product/platform design Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles Ability to translate customer requirements into technical specifications and scalable solutions Experience writing detailed user stories and technical requirements Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, or BMC Helix Familiarity with APIs and system integrations Understanding of CI/CD principles and modern software development practices Experience working in Agile/Scrum environments Strong analytical skills with the ability to work with product and onboarding metrics Experience with process mapping and diagramming tools (e.g., Visio or similar) Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The Senior Business Analyst will partner with deployment teams to support customer onboarding to SEA Platform solutions and collaborate with various teams to gather and translate onboarding requirements. They will also create user stories, maintain onboarding workflows, and analyze onboarding performance to identify improvement opportunities.