Senior Business Analyst– Full-time Permanent position based in Pitt Street – Hybrid work model. Some travel to Parramatta will be required.
About Uniting
At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold.
Role Purpose
As a Digital Business Analyst, you will play a critical role in optimising our core Customer experience platform and associated management processes. You will be responsible for bridging the gap between business needs and technology solutions, ensuring a successful transition to target state. This role offers an exciting opportunity to leverage your expertise in digital solutions and front-end technology to improve customer connectedness, streamline processes, and enhance the overall customer experience function.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritise business requirements related to Customer Experience and Billing management.
• Business Process Analysis: Analyse existing business processes, identify areas for improvement, and recommend optimised processes in alignment with Microsoft Dynamics 365 and new billing system capabilities. Support in defining the detailed use cases, interfaces, data flows and business rules.
• Solution Validation: Work closely with functional consultants to ensure that the proposed solutions meet business requirements and objectives. Build understanding of technical requirements and use of APIs.
• Testing Coordination: Plan and coordinate testing efforts, including user acceptance testing, to validate that the implemented solutions effectively address business needs.
• Process Improvement: Apply design thinking principles to reimagine and redesign business processes, enhancing efficiency and user satisfaction.
• Ideation: Facilitate brainstorming and ideation sessions using design thinking methods to generate creative solutions that address user needs.
• Cross-Functional Collaboration: Work closely with software developers, product managers, and business analysts.
• Risk Management: Identify potential project risks and issues and work collaboratively to develop and execute mitigation plans.
• Change Management Support: Actively support change management activities by collaborating with the change management team to ensure a smooth transition.
• Team Support and Collaboration: Collaborate with business stakeholder, various IT teams and foster cross-team collaboration to help project team members complete project tasks and produce deliverables. Participate in your team’s operating rhythm and provide progress updates through agreed forums and channels.

Qualifications and Experience

Typically, this role will require 5 or more years’ experience in your field of expertise. You will have excellent written and verbal communication skills, be organized, systematic, thorough, accurate and disciplined.

• Bachelor qualification in a relevant field or equivalent experience
• Minimum of 5 years of experience as a Business Analyst (with 2-3 years of Digital BA experience), with focus on digital solutions i.e. Adobe or Microsoft power platforms or developing mobile apps.
• Experience in end-to-end digital solution implementation including design, build, data flow mapping, integrations, etc.
• Experience in specific industries, such as hospitality, retail, healthcare or aged care, with a focus on customer experience (CX) or product innovation.
• Proven track record of implementing successful design thinking projects that have led to measurable business outcomes.
• Familiarity with UX/UI principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong organisational and time management abilities.
• Highly skilled in using Jira and Confluence

Even better

• Graduate or post graduate studies in a related field
• Experience with medium to large scale customer/digital or transformational efforts and aged care industry
• Agile experience

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. Please apply today!
For all questions, please don’t hesitate to contact Fabio Ioviero via email a fioviero@uniting.org
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritise business requirements related to Customer Experience and Billing management.
• Business Process Analysis: Analyse existing business processes, identify areas for improvement, and recommend optimised processes in alignment with Microsoft Dynamics 365 and new billing system capabilities. Support in defining the detailed use cases, interfaces, data flows and business rules.
• Solution Validation: Work closely with functional consultants to ensure that the proposed solutions meet business requirements and objectives. Build understanding of technical requirements and use of APIs.
• Testing Coordination: Plan and coordinate testing efforts, including user acceptance testing, to validate that the implemented solutions effectively address business needs.
• Process Improvement: Apply design thinking principles to reimagine and redesign business processes, enhancing efficiency and user satisfaction.
• Ideation: Facilitate brainstorming and ideation sessions using design thinking methods to generate creative solutions that address user needs.
• Cross-Functional Collaboration: Work closely with software developers, product managers, and business analysts.
• Risk Management: Identify potential project risks and issues and work collaboratively to develop and execute mitigation plans.
• Change Management Support: Actively support change management activities by collaborating with the change management team to ensure a smooth transition.
• Team Support and Collaboration: Collaborate with business stakeholder, various IT teams and foster cross-team collaboration to help project team members complete project tasks and produce deliverables. Participate in your team’s operating rhythm and provide progress updates through agreed forums and channels

Typically, this role will require 5 or more years’ experience in your field of expertise. You will have excellent written and verbal communication skills, be organized, systematic, thorough, accurate and disciplined.

• Bachelor qualification in a relevant field or equivalent experience
• Minimum of 5 years of experience as a Business Analyst (with 2-3 years of Digital BA experience), with focus on digital solutions i.e. Adobe or Microsoft power platforms or developing mobile apps.
• Experience in end-to-end digital solution implementation including design, build, data flow mapping, integrations, etc.
• Experience in specific industries, such as hospitality, retail, healthcare or aged care, with a focus on customer experience (CX) or product innovation.
• Proven track record of implementing successful design thinking projects that have led to measurable business outcomes.
• Familiarity with UX/UI principles and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong organisational and time management abilities.
• Highly skilled in using Jira and Confluenc