Study current operations through discussions, observations, records and transaction data.

• Map as-is processes across sales, purchasing, inventory, planning, operations, projects, delivery and finance coordination.

• Identify process gaps, delays, control failures, duplicate work and visibility issues.

• Support design of practical to-be processes, SOP inputs, controls, roles and escalation points.

• Analyse operational data and prepare reports, KPIs and management dashboard requirements.

• Coordinate project plans, milestones, actions, risks, dependencies and closure follow-up.

• Support ERP/application implementation by explaining operational requirements, validating workflows and coordinating with developers.

• Assist with master-data preparation, cleansing, validation, migration and reconciliation.

• Participate in UAT, user training, issue closure, go-live support and stabilization.

• Work with departmental users to ensure adoption, data discipline and process compliance.

• Travel and work at client locations during discovery, implementation and stabilization phases.