• You are the primary point of contact for all customer account management matters.

• You negotiate contracts and close agreements to maximize profit.

• You build trusting consultative relationships with key accounts, account managers, and executives.

• You ensure the timely and successful delivery of our solutions in line with customer needs and objectives.

• You forecast and track key performance indicators for key accounts (e.g., quarterly sales results and annual forecasts) and prepare account status reports.

• You collaborate with the sales team to identify and develop opportunities within the territory.

• You assist with difficult customer inquiries or escalate issues as needed.

• You maintain close relationships with partners, vendors, and suppliers as appropriate.

• You stay informed about internal and external developments in the e-commerce world to gain in-depth knowledge of sales and the industry.

▪ They supervise and support the work of junior members of the Business Development Team.