Since 1998, we’ve been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

ROLE OVERVIEW

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.
Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team!

YOU’D BE A GREAT FIT FOR THIS ROLE IF YOU HAVE:

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.