Key Responsibilities

• Conduct business analysis to understand business needs, challenges, gaps and improvement opportunities across Commercial.

• Gather, analyse and document business requirements for strategic and operational initiatives.

• Support the analysis and improvement of business processes, ways of working and customer or operational journeys.

• Support the development of business cases, project scopes, RFP requirements and other documentation required to progress approved initiatives.

• Analyse business, operational, performance and relevant financial information to identify trends, gaps, performance issues and opportunities.