Senior Business Execution Administrator

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Excellent verbal, written and interpersonal communication skills
• Intermediate Microsoft Excel skills
• General understanding of Consumer and Small Business Credit Cards
• 1+ years’ experience in Call Center environment
• 1+ years of experience in capacity/staffing planning
• Experience monitoring production goals and various metrics
• Experience in participating/supporting initiatives related to operations.
• Ability to organize and effectively manage multiple priorities.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Technical Skills: ICMP, Credit Bridge, and/or Alvaria, Nexidia, Jabber, GAX, CC Pulse and US

Wells Fargo is seeking a Senior Business Execution Administrator to be part of our Cards and Merchant Services Operations Team.
Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Support the operations of a specific business line
• Administer programs, projects, or processes specific to the business
• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
• Perform business operations that are administrative in nature
• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
• Provide short term staffing forecast, analysis and SME support for multiple business groups or a specific line of business, system administration/configuration expertise for WFM, Genesys, Nexidia, produce reporting, assist with scheduling, assign service requests, conduct shift and PTO bids, conduct TFN maintenance, and perform ad hoc project work, product launch changes and making continuous improvements

Required Qualifications:

• 4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written and interpersonal communication skills
• Intermediate Microsoft Excel skills
• General understanding of Consumer and Small Business Credit Cards
• 1+ years’ experience in Call Center environment
• 1+ years of experience in capacity/staffing planning
• Experience monitoring production goals and various metrics
• Experience in participating/supporting initiatives related to operations.
• Ability to organize and effectively manage multiple priorities.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Technical Skills: ICMP, Credit Bridge, and/or Alvaria, Nexidia, Jabber, GAX, CC Pulse and USP

Job Expectations:

• Ability to work additional hours based on business need.
• Ability to work weekend rotational schedule.
• This position offers a hybrid work schedule.

Position is Not eligible for Visa Sponsorship