Senior Business Information Associate - Remote, US
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
ICON is currently looking to add a Senior RFI Specialist to join our growing team in supporting our Business Development efforts. This position is remote and can be located in either the UK, US or Ireland.
The Role:
The Business Information Department supports the ICON Commercial team by coordinating Requests for Information (RFIs) and developing strategic content, metrics and experience summaries to support all business units and service areas globally across ICON, ensuring that the information provided is consistent with ICON’s core message and brand.
As a Senior RFI Specialist you will benefit from exposure throughout ICONs Commercial and Operations infrastructure, working with individuals in Project Management, Finance, Marketing, Proposals, Business Development as well as the ICON Executive teams. You will be an expert in analyzing external RFIs, ranging from simple questionnaires to global partnership opportunities, with a fine tuned ability to determine client needs and establish criteria and guidelines for developing high-quality, sales-focused informational documents that distinguish ICON from its competitors.

Job Functions/Responsibilities:

• Support Business Development in the winning of new business for ICON.
• Manage the preparation, review and submission of RFIs for new business and partnership opportunities within given timeframe.
• Provide oversight and input on strategic and preferred provider opportunities, as needed.
• Lead kick-off, and strategy meetings as appropriate ensuring that the appropriate personnel from Senior Management, Operations and Sales are involved as required throughout the RFI generation process.
• Liaise with the appropriate personnel including sales, RFIs and operations throughout the RFI generation to ensure that the RFI and strategy meets the business needs in line with triage priority.
• Solicit input and review of RFIs, from the relevant operational departments including Manager, RFIs and Account Manager.
• Ensure quality, accuracy and consistency of ICON information used for business development and marketing purposes.
• Develop and maintain filing and tracking tools in accordance with accepted practices.
• Consistently meet RFI submission timelines and adhere to Business Development SOPs and Working Procedures.
• Ensure Senior Management are apprised of the status of RFI preparation and elevate any issues or concerns.
• Train and mentor junior RFI Specialists, and perform peer QC to ensure the highest level of quality and accuracy in all deliverables.
• Contribute to development of processes and tools along with other improvement initiatives to improve the efficiency of the Business Information department
• Assist with maintenance of content library to ensure current and accurate material is available at all times
• Provide back-up to Business Information leadership as required.
• Recognize, exemplify, and adhere to ICON’s values which centre around our commitment to People, Clients, and Performance.

What you will need:

• Extensive knowledge of CRO, Pharmaceutical or related industry; 6+ years of overall corporate experience
• Bachelor’s degree or equivalent (Life Sciences preferred but not essential)
• Prior experience successfully performing the role of an RFI Specialist or Proposal Developer (a minimum of 3 years’ experience)
• Self-starter and an ability to function in a high-paced, dynamic environment
• Ability to work independently, be highly motivated and a strong team player
• Ability to work under pressure to meet tight deadlines while maintaining accuracy and attention to detail
• Ability to evaluate RFIs and identify critical issues and questions
• Excellent numeracy, communication and organizational skills
• Excellent working knowledge of Microsoft Excel, PowerPoint and Microsoft Word
• Fluency in English and excellent written English skills are essential

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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our
careers site
to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

• Support Business Development in the winning of new business for ICON.
• Manage the preparation, review and submission of RFIs for new business and partnership opportunities within given timeframe.
• Provide oversight and input on strategic and preferred provider opportunities, as needed.
• Lead kick-off, and strategy meetings as appropriate ensuring that the appropriate personnel from Senior Management, Operations and Sales are involved as required throughout the RFI generation process.
• Liaise with the appropriate personnel including sales, RFIs and operations throughout the RFI generation to ensure that the RFI and strategy meets the business needs in line with triage priority.
• Solicit input and review of RFIs, from the relevant operational departments including Manager, RFIs and Account Manager.
• Ensure quality, accuracy and consistency of ICON information used for business development and marketing purposes.
• Develop and maintain filing and tracking tools in accordance with accepted practices.
• Consistently meet RFI submission timelines and adhere to Business Development SOPs and Working Procedures.
• Ensure Senior Management are apprised of the status of RFI preparation and elevate any issues or concerns.
• Train and mentor junior RFI Specialists, and perform peer QC to ensure the highest level of quality and accuracy in all deliverables.
• Contribute to development of processes and tools along with other improvement initiatives to improve the efficiency of the Business Information department
• Assist with maintenance of content library to ensure current and accurate material is available at all times
• Provide back-up to Business Information leadership as required.
• Recognize, exemplify, and adhere to ICON’s values which centre around our commitment to People, Clients, and Performance