POSITION SUMMARY: The Senior Business Intelligence Analyst (Claims) bridges data collection and strategic decision-making by leading analytical solutions for insurance and operational needs. This role transforms data into actionable insights via customized reporting and oversees data audits to ensure high quality. Supports multiple departments by maintaining efficient reporting systems aligned with organizational goals. Acts as the key liaison between Claims Reporting and other divisions at Citizens, facilitating collaboration and fulfilling executive and regulatory reporting requirements. Utilizes advanced tools including Power BI, Power Automate, Power Apps, and AI-driven technologies. This position is required to be on site full time in our Jacksonville, FL office location. We are not offering remote or hybrid work options.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of insurance concepts.
• Advanced knowledge of Excel.
• Advanced SQL.
• Advanced analytical and problem-solving skills.
• Advanced knowledge of data quality concepts.
• Advanced knowledge of business intelligence tools.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to develop/design highly complex tables and figures.
• Ability to work on a collaborative, cross-functional team.
• Ability to be self-directed and organized.
• Ability to work under deadlines.
• Ability to be responsive to project and customer needs.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma | GED
• Bachelor’s Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years. (Business, Economics, Statistics)

PREFERRED QUALIFICATIONS:

• Skills in Data Visualization and Storytelling.
• Bachelor’s degree in quantitative field, such as math, computer science, actuarial science, statistics, physics.
• Power Apps, Power Automate, Power BI, AI

PHYSICAL REQUIREMENTS:

Occasional : Move, Traverse
Frequent: Stationary position
Continuous: Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
Relocation Assistance is available for this position

LI-LE1 #LI-Onsit

• Ensures data quality. Develops methods for audits of data from policy system and other sources to identify anomalies. Monitors periodic audits performed by others. Informs data owners of identified errors for correction. Follows up to ensure errors are corrected at the source. Communicates any inconsistencies to data users
• Analyzes and/or directs others to analyze data for trends, patterns or changes and communicates significance of findings to management. Understands data relative to its source and how it is entered/maintained in the system to properly use or direct others to use.
• Leads development of meaningful business intelligence analyses and reports using various sources of data in an efficient manner. Summarizes information appropriately for the intended audience. Produces senior-level presentations that will impact thinking and decision making. Refines and revises report production to ensure efficiency.
• Generates detailed documentation of work to enable reviews and replication of reports.
• Leads responses to ad hoc information requests from a variety of customers. Researches topics as necessary, compiles appropriate information and summarizes conclusions in a timely fashion.
• Confers with peers on processes and audits fellow work products to minimize errors and maximize efficiency. Cross trains colleagues on processes and report generation.