THE BUSINESS

At CommBank, our Disputes team is dedicated to delivering fair and timely outcomes for our customers.
We manage the end-to-end disputed transaction process, working hand-in-hand with our Contact Centre, Group Fraud, and Everyday Banking teams to resolve issues quickly and effectively. Our structure is designed to drive operational excellence , customer satisfaction , and a culture of continuous improvement —ensuring every interaction builds trust and confidence.

A s Senior Business Operations Manager , y ou’ll be at the heart of driving strategic alignment, operational efficiency, and continuous improvement across our business units. This is your opportunity to influence enterprise-wide outcomes, streamline processes for scalability, and champion innovation that delivers measurable impact.

In this pivotal leadership role, you’ll :

• Lead with purpose – Oversee a high-performing team of 40 professionals.
• Drive transformation – Optimise operations to meet and exceed enterprise goals.
• Build strong partnerships – Foster collaboration with key stakeholders to ensure success at every level .

Reporting directly to the Executive Manager, Dispute Services , you’ll play a critical role in shaping strategy and delivering results that matter.