WHO WE ARE:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.

ABOUT THE ROLE:

At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically. We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units. This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth.
You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success. This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring.
You will collaborate closely with various teams, including Sales, Support, and Product. Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business.

WHAT YOU’LL DO:

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale