Senior Business Operations Specialist at Repligen Corporation

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, SAP, Customer Service, Logistics Coordination, Customs Documentation, Data Reconciliation, KPI Monitoring, Order to Cash, Supply Chain Management, 3PL Coordination, Invoice Management, Reporting

Industry

Biotechnology Research

Description

Job Summary: As a Business Operation Specialist for the country, this role is the core executor of customer service and order management, covering full-cycle order processing, document issuance, data reconciliation, customs documentation coordination and KPI monitoring. The incumbent supports daily end-to-end customer order operation, cooperates with internal teams and 3PL partners to ensure OTIF delivery, and provides regular operational reports to management. This role is responsible for standardized order workflow execution and customer communication, and keeps raise hands for identified optimizing opportunities. Key Responsibilities: · Order to Cash Processing: Create and process sales orders including the post sales orders in SAP for transactions. Perform timely order management with complying company rules. Coordinate with global planning to drive order delivery meet customer requirements. Coordinate with the finance team to ensure accurate order invoices and timely receivables. · Logistics & Customs Coordination: Coordinate with 3PL for stock debonding, bonded transfer and shipping documentation; generate picking & packing list, and AWB records. · Customer Communication & Follow-up: Respond to customer inquiries; provide mandatory documentations to customers, track prepayment and delivery status; align with key stakeholders for shipment batch arrangement. Generate open order reports with comprehensive data and information for key customers. · Data Reconciliation & KPI Management: Reconcile SAP and variance reports on sales data; submit weekly order status reports; monitor OTIF and core order management KPIs to optimize service level. · Projects: Work as the focal point from customer service and supply chain function, participate Singapore SAP implementation project and establish the 3PL daily operation process. Thank you for your interest in Repligen! Working at Repligen means being part of a team that is excited to find new and creative ways to overcome challenges in bioprocessing — and to help our customers make a difference in the world.

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Responsibilities

The role manages the full-cycle order-to-cash process, including order processing in SAP and coordinating with 3PL partners for delivery. It also involves monitoring KPIs, handling customs documentation, and managing customer communications to ensure OTIF delivery.