EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required 5+ years relevant experience Proficient knowledge of Business Process Management
• Knowledge of current and emerging trends
• Skill in mentoring/ coaching others
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgment in making decisions
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Required Qualifications:

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 5-7 years in business management analysis or similar roles
• Proficient knowledge of Business Management
• Track and managing discrepancies
• Manage discrepancy escalations and facilitate resolutions
• Document ETAM business processes comprehensively
• Strong analytical, problem-solving and communication skills
• Skill in using analytical software tools, data analysis methods and reporting techniques.
• Skill in using computer applications including MS Office (including Excel, Visio)
• Advanced Excel skill
• Experience using PowerBI
• Experience using Service Now, Jira and Confluence

Preferred (Brownie Points):

• ITIL Intermediate Certification/ITIL Foundation Certification (v3 or v4)
• Proven experience with process improvement methodologies (CBAP, Lean, Six sigma etc.)
• Experience using Service Now, Jira and Confluence
• Project Management Professional (PMP) is an asset
• Certified Scrum Master is an asset
• Domain Knowledge (finance, banking sector)
• Experience with regulatory and audit frameworks

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details