Senior Business Process Consultant - HRSD at Ondaro (US)

, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

155000.0

Posted On

12 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, HRSD, Business Process Design, Functional Requirements, User Stories, Process Flows, Solution Design, Case Management, Onboarding, Offboarding, Lifecycle Events, Portal Experience, Knowledge Management, Agile Methodologies, Client Training, UAT

Industry

Business Consulting and Services

Description

Ondaro is with you for what comes next. Ready to elevate your work experience? At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. Ondaro invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees. Ondaro is seeking a high-performing ServiceNow Business Process Consultant (HRSD) who can lead confidently, collaborate effectively, and elevate the right team member when needed. What you’ll be doing: Facilitate customer workshops to identify HR service delivery challenges, define functional requirements, and design optimized HR processes Produce, present, and advise on findings and recommendations to HR and IT stakeholders Translate business needs into user stories, process flows, and functional solution designs for HRSD Ensure alignment of client and project team expectations across scope, timelines, and outcomes Provide strategic impact and advisory services within your domain of expertise; act as a ServiceNow product and solution advocate Design and implement HR service delivery processes aligned to best practices (e.g., employee case management, onboarding, offboarding, lifecycle events) Configure and optimize HRSD capabilities (HR Case and Case Assignmen, Employee Service Center Pro / Portal experience and content management, Knowledge management and content strategy, HR service catalog and request fulfillment, HR workflows and automations) Evaluate new ServiceNow features and deliver impact analysis and recommendations Support and coordinate releases, upgrades, and deployments (including deployment planning and release readiness) Review and refine designs for usability; develop and refine testing scenarios and test cases to ensure solution quality Facilitate UAT sessions and develop UAT plans/materials; partner with users to validate expected results Plan, develop, and deliver client training and enablement for HR users, HR agents, and administrators Support overall project plans by contributing to analysis of deliverables, problem analysis, and resolution at functional and strategic levels Define objectives for team members; lead and delegate to solve problems Provide quality assurance of deliverables and methodology to ensure consistency of approach, experience, and outcomes Participate in product roadmap planning and continuous improvement initiatives What you’ll bring to the table: Recognized as a subject matter expert within a specific business function 3+ years of experience on the ServiceNow platform (HRSD experience strongly preferred) 5+ years of experience in a professional services organization or consulting role 7+ years of business functional experience within your domain of expertise (HR, HR operations, shared services, employee experience, or related) 7+ years of professional IT experience Practical experience with Agile methodologies and tools Experience leading geographically separated customers and onshore/offshore teams Strong written and verbal communication skills, with the ability to describe technical solutions in business terms Ability to operate independently with strong judgment and accountability Influences best practices within the discipline and shares knowledge proactively Collaborates effectively across functions and builds trusted relationships with stakeholders Perks? Oh, yes. Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself. We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. To learn more about Ondaro LLC please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube! Ondaro (“Ondaro LLC”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising. Note: Base salary range is $130,000-$155,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

This role involves facilitating customer workshops to define HR service delivery challenges and functional requirements, translating business needs into detailed solution designs for ServiceNow HRSD. The consultant will also be responsible for designing and implementing HR service delivery processes aligned with best practices and configuring core HRSD capabilities.