JOB DESCRIPTION

Overview
This is a hybrid role, where the working schedule will occur both inside and outside of a company office. This role can be located in Raleigh or Charlotte, NC. The preferred location is Raleigh, NC.
The Senior Business Risk & Control Program Manager - Governance will support the General Bank. The role is a first line of defense risk professional responsible for support and execution of various risk programs and Business Unit (BU) risk activities in adherence with the Company’s Risk Appetite and Corporate Strategy. This role is responsible for facilitating and/or monitoring execution of risk policies, procedures and/or program requirements, including managing risk governance routines to effectively report risk measures across the General Bank Business Unit, in alignment with Enterprise Risk Management (ERM), Operational Risk Management (ORM), and Compliance Risk Management frameworks, policies, and standards.
This role develops reporting constructs (dashboards and presentations), monitors risk-related data to ensure accurate and timely reporting and enables reporting capabilities to support proactive identification and management of risk. Data may be interpreted by conducting thorough analysis to identify trends, variances, and insights, and subsequently summarized for consumption through executive-level presentations or committee-level reporting structures (e.g., data-storytelling using concise wording and visually appealing formats).
Additionally, this role engages through the administration of technology solutions in support of reporting capabilities necessary in monitoring various risk management programs (i.e., Operational Risk Events, Model Risk, Key Risk Indicators, Risk & Control Self-Assessments, Issues Management, Third Party Risk Management, Controls Assurance, etc.).
The Senior Business Risk & Control Program Manager - Governance will develop collaborative partnerships with internal departments and stakeholders to enhance cross-functional risk management capabilities. This includes working with the second line of defense to validate risk information and support the development of comprehensive risk reports that reflect the first line’s risk management profile

Additional responsibilities include:

• Develop centralized intake from second line and enterprise functions (e.g., HR) on policy /standard changes.
• Coordinate with peer FRM business units to calibrate on responses and action needed.
• Provide support to Business Unit aligned front line risk manager on reporting and governance materials.

Preferred Qualifications:

• Experience with development of governance materials and management reporting
• Experience monitoring and overseeing risk metrics inclusive of reviewing action plans and escalation protocols
• Knowledge of risk techniques, practices, and control frameworks
• Strong Microsoft Excel and PowerPoint presentation skills (building executive reporting)
• Knowledge of various banking and government regulatory requirements and processes
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
• Ability to work effectively with associates, senior management, and various committees
• Knowledge of building, executing, and supporting a first line risk management program
• Exceptional communication skills across all levels of leadership
• Ability to track and coordinate large, complex processes
• Finance or Risk Management Expertise
• Experience working with a Large Financial Institutio

RESPONSIBILITIES

• Business Risk & Controls Knowledge and Expertise - Maintains and utilizes a deep understanding of the complexities inherent in the organization’s business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy.
• Risk Program Execution - Oversees the implementation and maintenance of the BU’s risk management framework. Assists the composition and regular maintenance of policies, standards and procedures that support risk program execution. Coordinates risk assessments to evaluate and may manage key risks across the BU. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Directs the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Monitors the status of effectiveness of issue remediation efforts, providing regular metric-focused and thematic updates and reports to senior management. Coordinate with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives.
• Regulatory Engagement - Participates in regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely submission. Monitors regulatory developments and findings and assesses their potential impact on the organization’s risk profile and regulatory compliance.
• Risk Governance & Reporting - Develop and maintain risk reporting frameworks, dashboards, and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepare regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Monitor the effectiveness of risk reporting processes and tools, identifying areas of optimization. Facilitate governance (i.e. Forums) and communication routines with the BU team to ensure appropriate distribution of risk program related information.
  Qualifications
  Bachelor’s Degree and 8 years of experience in Financial Services and First Line Risk, Enterprise Risk or Operational Risk
  OR
  High School Diploma or GED and 12 years of experience in Financial Services and First Line Risk, Enterprise Risk or Operational Risk.

Preferred Qualifications:

• Experience with development of governance materials and management reporting
• Experience monitoring and overseeing risk metrics inclusive of reviewing action plans and escalation protocols
• Knowledge of risk techniques, practices, and control frameworks
• Strong Microsoft Excel and PowerPoint presentation skills (building executive reporting)
• Knowledge of various banking and government regulatory requirements and processes
• Knowledge of regulatory guidance pertaining to enterprise risk and operational risk
• Ability to work effectively with associates, senior management, and various committees
• Knowledge of building, executing, and supporting a first line risk management program
• Exceptional communication skills across all levels of leadership
• Ability to track and coordinate large, complex processes
• Finance or Risk Management Expertise
• Experience working with a Large Financial Institution

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.

Additional responsibilities include:

• Develop centralized intake from second line and enterprise functions (e.g., HR) on policy /standard changes.
• Coordinate with peer FRM business units to calibrate on responses and action needed.
• Provide support to Business Unit aligned front line risk manager on reporting and governance materials