SUMMARY DESCRIPTION:

The Senior Business Solutions Analyst performs business and systems analysis in support of the CORE Department; as well as provides cross functional support of the Solutions Delivery Analysis and PMO teams in the Information Technology Department. Job functions include: project management, root cause analysis, business process review, requirements elicitation, solution design, implementation, solution delivery, testing, training, and documentation. The analyst provides data collection, analytics, and reporting on business operations and data import/extracts. The Senior Business Solutions Analyst initiates, leads, and delivers on initiatives across multiple teams and is a key resource for best practices definition and business process improvement.

QUALIFICATIONS:

• Bachelor’s Degree in a related discipline
• 5 years’ experience working in a related role in the health care industry, specifically HMO, is a plus
• 5 years’ experience as a Business Systems Analyst. Business Intelligence or Data Analytics Analyst, or Project Manager with a focus on IT implementations
• Knowledge of continuous quality improvement (CQI) principles
• Knowledge of Lean Six Sigma practices with certification being a plus
• Must be able to utilize complex computer operations (intermediate basic programming in 3rd and 4th generation languages, relational databases, and operating systems) and intermediate features of software packages (word processing, spreadsheet, graphics, etc.).
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

• Provide analysis, reporting, requirements definition, documentation, project leadership, business process design, and testing in support of CORE initiatives and accepted business intake requests
• Manage responsibilities to ensure analysis results, defined requirements, reports generated and data tools maintenance support effective and accurate decision making
• Track, trend, and analyze data to report to Western Health Advantage’s Board of Directors, internal committees, external regulatory and accreditation agencies, and key performance indicator dashboards
• Verify accuracy and completeness of team activities by developing and implementing quality control procedures
• Prepare accurate and timely reports, including graphical displays
• Establish and lead business supporting workgroups and governance committees
• Create detailed instructions, process documentation, and manuals
• Take ownership of problems and assignments and complete assigned projects within targeted timeframes
• Create appropriate documentation for all new and/or revised procedures and instructions
• Keep leadership, team members, and internal customers informed of project and individual task status as needed
• Work with management on complex solutions to improve overall data quality and integrity
• Serve as a business end to end domain expert documenting related business processes and recommend process improvements
• Work directly with stakeholders to gather requirements for development projects
• Test and perform quality assurance tasks
• Keep abreast of regulatory requirements, techniques, and technologies related to the healthcare payer industry
• Perform other duties and special projects as assigned