Overview:
The primary function of the Senior Business Solutions Specialist role is to work collaboratively with the GSC (Global Supply Chain) Leadership and relevant stakeholders within the function and site, to support successful execution of GSC systems and projects locally, interacting with the local and global business and IT teams to ensure alignment as required.

Responsibilities:

• Identify business stakeholders and work with IT Business systems analyst to determine information needed to gather requirements.
• Work collaboratively with relevant business process owners and project manager define an accurate evaluation and definition of project requirements, as appropriate depending on the project in question.
• Connect cross functionally where GSC (Global Supply Chain) system changes impact partner functions.
• Lead project related process mapping with key project stakeholders, as defined by the project scope.
• Drive and establish process versus systems gaps, leading to a future state business process mapping effort.
• Analyse process mapping output and compile the identified business requirements.
• Work with IT BSA to conduct impact analysis on requirement changes and communicate to relevant project team.
• Provide visual representations of conceptual solutions on all projects as required.
• Work collaboratively with relevant parties to implement appropriate software validation steps and documentation, using appropriate and accepted tools, ensuring full quality audit trail.
• Coordinate change management process to ensure business stakeholders have a shared understanding of the requirements and communicate any impact changes to them.
• Create test cases where necessary and organize user testing as required to deliver new development. Develop system procedures for the operation of new systems, implemented as the result of a specific project.
• Organise and/or participate in relevant project meetings as necessary/appropriate.
• Review enhancements and projects after implementation to ensure effectiveness and compliance to specifications.
• Establish and maintain system expertise and serve as regional SME for the relevant system. Troubleshoot day to day systems issues with IT and business process owners as necessary, providing daily on-site or in-region user support.
• Progress and close out globally approved local Change Orders (COs), Software Validations and system related Incidents logs with IT.
• Ensure all BSS assigned tasks with the relevant teams are completed within the identified timelines, escalate risks and issues as needed.
• Actively support with development, ongoing maintenance and execution of governance processes within GSC (Global Supply Chain).
• Ensure that the COOK® brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• Ensure that all duties are carried out in compliance with the company’s Quality Management System.
• Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.
• Perform other job-related duties as assigned.
• This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Administration, or Information Technology
• 5 years of relevent experience
• Engineering, IT, Business Systems Analyst or Project Management qualification would be an advantage.
• Knowledge of Warehouse Management Systems (Blue Yonder, Centiro, Kardex / Power Pick Global, and others.
• Strong communication skills, both verbal and written, with proven experience of interacting productively with individuals at all organisational levels.
• Excellent business process knowledge with experience of working closely with process owners is required.
• Strong business systems knowledge with proven experience of working closely with IT as required.
• Willingness and availability to travel on company business.

PHYSICAL REQUIREMENTS:

• Requires some early morning or late evening meetings.
• Utilizes close visual acuity for working with computers and equipment.
• Ability to remain calm and receptive in fast paced situations.
• Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.

• Identify business stakeholders and work with IT Business systems analyst to determine information needed to gather requirements.
• Work collaboratively with relevant business process owners and project manager define an accurate evaluation and definition of project requirements, as appropriate depending on the project in question.
• Connect cross functionally where GSC (Global Supply Chain) system changes impact partner functions.
• Lead project related process mapping with key project stakeholders, as defined by the project scope.
• Drive and establish process versus systems gaps, leading to a future state business process mapping effort.
• Analyse process mapping output and compile the identified business requirements.
• Work with IT BSA to conduct impact analysis on requirement changes and communicate to relevant project team.
• Provide visual representations of conceptual solutions on all projects as required.
• Work collaboratively with relevant parties to implement appropriate software validation steps and documentation, using appropriate and accepted tools, ensuring full quality audit trail.
• Coordinate change management process to ensure business stakeholders have a shared understanding of the requirements and communicate any impact changes to them.
• Create test cases where necessary and organize user testing as required to deliver new development. Develop system procedures for the operation of new systems, implemented as the result of a specific project.
• Organise and/or participate in relevant project meetings as necessary/appropriate.
• Review enhancements and projects after implementation to ensure effectiveness and compliance to specifications.
• Establish and maintain system expertise and serve as regional SME for the relevant system. Troubleshoot day to day systems issues with IT and business process owners as necessary, providing daily on-site or in-region user support.
• Progress and close out globally approved local Change Orders (COs), Software Validations and system related Incidents logs with IT.
• Ensure all BSS assigned tasks with the relevant teams are completed within the identified timelines, escalate risks and issues as needed.
• Actively support with development, ongoing maintenance and execution of governance processes within GSC (Global Supply Chain).
• Ensure that the COOK® brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• Ensure that all duties are carried out in compliance with the company’s Quality Management System.
• Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.
• Perform other job-related duties as assigned.
• This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties