NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Provide a comprehensive secretarial and administrative service to managers and clinical team leaders.
Act as first point of contact to those wishing to contact the manager/team members.
Responds to routine mail on behalf of manager, or drafts more complex correspondence.
Respond to personal and telephone enquiries regarding complaints and, redirects to other staff where appropriate. Arrange for accurate and timely messages to be conveyed to manager.
Provides information and advice to patients and others on NHS complaints and feedback arrangements. Responds directly to straightforward enquiries or refers matters for consideration by clinical staff/service managers. If required, can assist others to record their complaints/feedback.
Type a variety of documents (correspondence (including mail merge), reports, statistical and financial data, presentations) from a variety of sources (including audio) with a high degree of accuracy. This includes extraction of information from spreadsheets and/ or production of complex reports and presentations.
Collate information from a variety of sources for input to reports and returns.
Forward plan diary commitments ensuring effective use of managers’ time, resolving conflicting demands within a busy schedule of meeting commitments.
Assist in arranging a variety of meetings, events and conferences under direction.
Ensures that managers are provided with all relevant papers for meetings on a timely basis
Attend meetings and ensures that all necessary arrangements are made including booking venue, arranging room layout, notifying participants, issue of agenda and supporting papers, writing up of minutes, transcribe and distribute minutes and progressing appropriate follow up action.
Meet and welcome visitors and arrange appropriate hospitality.
Informal Contact : Suzanne Catterall, 0141 303 8900, Suzanne.catterall@nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

Please refer the Job description for details