QUALIFICATIONS & EXPERIENCE

• NVQ Level 3 in Business Administration or equivalent experience.
• Strong ICT skills including MS Office.
• Proven administrative experience with partnership organisations.
• Skilled in meeting documentation and diary management.
• Knowledge of database management and report production.

REQUIREMENTS

• Basic DBS check.
• Ability to travel using public transport or a valid UK driving licence with access to a car.

ABOUT THE ROLE

As a Senior Business Support Officer, working with School’s Inclusion Team, you’ll be at the heart of our operations – working to statutory deadlines and process, providing expert guidance, technical support, and championing new systems and ways of working. Your role will be key to ensuring our services meet the highest standards and deliver exceptional customer experiences.

KEY RESPONSIBILITIES

• Provide coaching and support on complex technical processes and systems.
• Handle escalated enquiries with professionalism and empathy.
• Organise and document multi-agency meetings.
• Maintain high accuracy in data input and analysis.
• Interrogate and interpret diverse information to support decision-making.
• Contribute to workflow redesigns and database efficiency.
• Procure goods and services in line with financial regulations.
• Collaborate across the Business Support team to ensure continuity.
• Promote a culture of continuous improvement.