EXPERIENCE

• A minimum of 2+ years’ experience in a high-level/senior administrative role within a fast-paced environment, providing support to senior management (ideally in a B2B environment).
• 3 x A Levels C or above or equivalent required
• 5 x GCSEs at C or above or equivalent, including Maths and English required
• Competent at utilising MS Office and adapting to new database systems

THE ROLE

In 2022, NetWatch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients. We are seeking a high-level Senior Business Support Partner to support our expanding department. This individual will be highly organised, efficient and skilled at multi-tasking, providing essential administrative support to our interviewing and investigations team. Beyond this, the successful candidate will also assist Senior Management and adapt to cross-functional needs within the business.

KEY RESPONSIBILITIES:

• Senior Management Support – providing comprehensive administrative support to Senior Management and adapting to cross-functional needs within the business, as required.
• Client Communications – supporting the sales lead by conducting client check-ins and follow-ups via phone and email to ensure timely responses and strengthen client relationships.
• Financial Support – assist the finance team by compiling management information, managing bordereau data, and following up on outstanding invoices.
• Interview Coordination – requesting, scheduling, and confirming interviews with the police and managing payments via BACS or cheque.
• Booking and Confirmations – Coordinating interview schedules for the team paying consideration to optimal timing and availability.
• Follow-ups & Reminders: Sending chaser emails to interviewees and officers to confirm attendance and address any scheduling conflicts or unexpected changes. Making phone calls to chase or clarify information.
• Handling Queries: Responding to basic inquiries related to fees, scheduling, and interview processes, ensuring clear and professional communication.
• Case Management: Booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
• Correspondence & Notifications: Drafting and sending letters to witnesses and relevant parties.
• Post-Interview Processing: Ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
• Additional Responsibilities – any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.