ARE YOU AN EXPERIENCED BUSINESS SYSTEMS OWNER WITH SALESFORCE EXPERIENCE AND A PASSION FOR DRIVING INNOVATION AND SYSTEM ENHANCEMENT? DO YOU HAVE STRONG COMMUNICATION SKILLS AND THE ABILITY TO MAXIMIZE THE VALUE OF OUR BUSINESS SYSTEMS, ENSURING THEY ALIGN WITH AND SUPPORT THE GOALS OF OUR COMMERCIAL ACADEMIC BUSINESS?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
As part of the University, we uphold a strong reputation and high standards. We are committed to excellence, and our Senior Business Systems Owner will play a critical role in transforming academic systems into strategic assets that drive efficiency, innovation, and commercial success. This role offers variety and impact, from enhancing systems for commercial enablement to leading transformation initiatives and collaborating with cross-functional teams. If you have technical expertise, strategic vision, and a passion for aligning systems with business objectives, this is your opportunity to make a global impact at Cambridge.

ABOUT YOU

Your passion for business systems and process improvement is evident in everything you do. You may hold a relevant qualification or have experience in a strategic, technical, or transformation-focused role. You understand what makes a system effective and stay current with industry best practices, ensuring systems evolve to meet the organization’s needs.
Confident in system management (including Salesforce), process optimization, and governance, you also have expertise in Agile/Waterfall methodologies, data integrity, and stakeholder collaboration. You are ready to drive impactful improvements and thrive at bridging the gap between technology and business, streamlining operations, and enabling long-term digital transformation.
If you would like to learn more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

The Business Systems team is a dynamic and collaborative group focused on evolving systems to enhance operations and drive impactful results globally. Our goal is to transform academic systems into strategic assets that empower teams and ensure operational excellence.
We are seeking an experienced Senior Business Systems Owner to collaborate with cross-functional teams in enhancing and developing our business systems. You will lead system improvements, define roadmaps, and influence strategy to ensure the long-term success of our learning and assessment systems.
You will work within a cross-functional team, utilising user-centred, agile approaches to system development. With a strong technical background, analytical mindset, and commercial acumen, you will deliver solutions that align with both business strategy and customer needs, across both business-as-usual and project initiatives. Your leadership and communication skills will enable you to influence stakeholders and guide teams through all stages of development.
This role acts as a bridge between technology and business, driving system improvements, ensuring data integrity, and promoting user adoption, all while contributing to streamlined operations and long-term digital transformation.