Senior Call Centre Specialist at Sanoma Learning

Gdańsk, Pomeranian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Fluency of Speech, Good Diction, Technical Assistance, Telephone Sales, Market Research, Problem Solving, Customer Service

Industry

E-Learning

Description

Incoming calls accepting, monitoring and providing information on the implementation of orders providing information about the products and services offered and the commercial offer providing information on ongoing marketing campaigns assistance in solving problems and accepting complaints and returns providing technical assistance regarding multimedia product Outgoing calls verification and supplementation of personal data and marketing data conducting market research and marketing research informing about new products and promotional campaigns inviting to meetings We expect from you: pleasant voice timbre good diction and fluency of speech using correct Polish in speaking and writing communication skills and ease of establishing contacts efficient use of a computer experience in telephone sales will be an additional advantage for us About Sanoma Learning How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company. Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students. So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential? Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics. At Sanoma Learning, it's our mission to help teacher to support all students to reach their potential. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We develop methods and technology that have a positive impact on millions of young minds. With curiosity and ambition in your DNA, you are also on a learning journey yourself, since you play a pivotal role in building the leading learning company that we are. You have a deep-rooted passion for learning. You are up for a challenge. You will be confronted with positive change. And we can promise you one thing: it will be exciting. Working at Sanoma Learning is as much about you as it is about us. About what you need to help shape the future of learning. But above all, about who you are. Because we recognise that diversity in our teams increases our understanding of the people and communities we serve. That’s why we welcome everybody as their true self.

Responsibilities

The Senior Call Centre Specialist will handle incoming calls, providing information on orders, products, services, and marketing campaigns. They will also assist with problem-solving, complaints, and conduct market research through outgoing calls.