Senior Call Handler Patient Flow team

at  Airedale NHS Foundation Trust

To work as an integral part if the Flow Admin Support Team, supporting the development and provision of digital services to ensure the needs of the patients are met.
Work closely with case managers, patient flow team, and wider MDT in the assessment/ discharge of patients both within and external to the organisation in line with Government Guidelines.
Act as the administrator coordinator for the patient flow team in the absence of senior colleagues.
Provide educational support and training to junior members of the Patient Flow Team
Undertake assessments to assist in timely discharges
Be able to identify suitable pathways and appropriate services to meet patient need in hospital and in community setting.
12 months Fixed term contract.
Work in collaboration with the Team Leader, and other members of the Flow Team
Triage referrals with the support of the case managers and social care colleagues
Independently undertake assessments and interventions relevant to specific pathways
Supervise junior staff and provide support to other team members and students
Work flexibly according to patient and service needs
Manage, coordinate and prioritise the workload within Patient Flow Admin support team
Liaise with, and make appropriate referrals to other agencies
Clearly document each intervention in the patient’s records as outlined in organisational policy and procedures
Support and prevent unnecessary admissions to hospital where possible
Work in collaboration with other agencies to develop pathways of care for individuals to facilitate early discharge from hospital or prevent unnecessary admissions to hospital
Contribute to the planning, implementation, monitoring and review of referrals for individuals with the members of the Flow Team and ensure a smooth transition of care to community providers
Work in partnership with patient’s, carers, the MDT and wider statutory , private and voluntary sector services.
Good communication skills to establish good working relationships with colleagues, service users and carers.
We are delighted to offer a wide range of benefits to employees including:
Cycle to Work
Travel Scheme
Childcare Vouchers with Salary Sacrifice
Onsite Nursery
Buying and Selling Annual Leave
Car Leasing
Employee Assistance Programme
Employee Health and Wellbeing
Extensive Reward Scheme
Counselling Service
Financial packages including Vivup and Wagestream
Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.

Please refer the Job description for details