Senior Campaign Operations Manager at GIG Retail

Leeds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

45000.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Campaign Management, Leadership, Collaboration, Problem Solving, Client Relationship Building, Media Execution, Operational Excellence, Attention To Detail, Process Management, Team Development, Digital Media, Print Media, Third Party Management, Salesforce, Media Metrics, Monday.com

Industry

Advertising Services

Description

What's the role about? Senior Campaign Operations Manager GIG Retail (a Smollan company) Full Time, Permanent Salary: £40,000 - £45,000 per annum + annual bonus scheme Working: Monday to Friday, 35 hours per weekLocation: Hybrid - 3 days from home and 2 days in our Leeds Head Office! Who are we? We’re GIG – a people-first business with creativity and commerce at our heart. We work with brands and retailers across the globe, delivering strategic retail media solutions that cut through the noise. We’re driven by our values – from Integrity and Accountability to having People at Heart. It’s how we do business, and it’s why our team is at the centre of everything we do. The role: To support the Head of Client Operations to deliver operational excellence within our client facing campaign execution work and to support winning and onboarding new clients within the campaign ops area. The Senior Campaign Operations Manager will manage a team of Campaign Managers/Executives within set client remits and oversee delivery of day-to-day campaign management, media execution, creative execution and campaign reporting for brands on behalf of specific retail clients. Key Responsibilities: Support the Head of Client Operations to onboard new clients into campaign ops (propose, document and govern all end-to-end campaign implementation processes ultimately ensuring that all implementation/compliance SLAs are met on new clients) Support the Head of Client Operations to recruit and develop a team of campaign operations Managers and Executives on new client teams Act as an inspirational leader to your direct reports and the wider business and ensure we remain a Great Place to Work Foster a culture of collaboration, innovation, and continuous improvement Management of 3rd parties & media partners from creation to execution for both printed and digital media on named clients, ensuring they hit their SLAs Troubleshoot campaign delivery and compliance / PCA reporting issues Manage and coach a team of Campaign Ops Executive(s) / Manager(s) on client facing campaign management tasks Collaborate with the media proposition & insights teams to integrate new media into campaign management and reporting processes Collaborate with the platforms teams to ensure operational efficiencies within the campaign management processes Be the BAU senior contact for specific retail clients to ensure bookings and artwork align to guidelines and templates and therefore reduce approvals/amends time, ensuring critical paths are adhered to Provide clear visibility to the Client Partner/Director(s) and Head of Client Operations of team delivery What we’re looking for A confident, hands-on leader who can build and manage high-performing teams Exceptionally organised with a process-driven mindset and strong attention to detail A natural collaborator, comfortable working cross-functionally across teams Proactive and solutions-focused, with a calm and confident approach to problem-solving Experienced in end-to-end campaign delivery across digital and print media Strong client relationship builder, confident engaging at mid to senior level Skilled at managing third parties and media partners to meet deadlines and SLAs Comfortable using Microsoft Office (Excel, Word, PowerPoint); BI tools a bonus Passionate about operational excellence and continuous improvement Qualifications, Training or Education: Degree level qualification Experience: Experience within media campaign management either on client or agency side Line management experience Experience working towards strict deadlines across multiple tasks Previous work with relevant 3rd parties e.g. CMS providers, media owners, printers Knowledge, Skills & Abilities: Understanding of all component parts of the client facing GIG business – media proposition, commercial sales, campaign management and media evaluation Knowledge of Salesforce, Media Metrics, Monday.com Familiarity and understanding of retail media, media platforms and media planning What we’ll give you: A fast-paced, supportive team where you’ll be trusted to deliver Full training and opportunities to grow The chance to work with global brands and international campaigns A culture that’s big on teamwork, celebrating wins, and having fun Hybrid working with flexibility We value people at heart: At GIG, we believe in building a workplace where everyone feels they belong. We’re proud of our culture – built on trust, collaboration, and the belief that work should be as fun as it is fulfilling. If you want to be part of a business that’s growing, evolving, and always aiming to be better than yesterday, we’d love to hear from you. Benefits: 27 days holiday, plus bank holidays, 4 "joker" half days and your birthday off Hybrid and flexible working policy Vibrant agency environment with regular social and wellbeing activities Enhanced maternity/paternity pay Electric Car Scheme Cycling to work scheme Income protection, Death in Service and Pension Scheme. Employee Discounts Ready to lead campaign operations and deliver real impact for clients? Hit “Apply” – we look forward to receiving your application! More about us... About GIG We are a tight-knit team of Retail Media Experts specialising in developing and managing top-performing retail media networks for some of the world's largest retailers. With our expertise and proven track record, we know what it takes to drive success in retail media. Our culture is one of inclusivity, creativity and positivity and we believe that happy employees lead to happy clients. With a supportive team and a focus on work-life balance, we have a fulfilling and enjoyable work environment. Our IMPACT values are an intrinsic part of who we are (Integrity, Mindset for Growth, People at Heart, Accountability, Customer Centric and Teamwork). Our "Culture Club" shines a light on 5 key areas that we believe make GIG Retail a standout place to work - charity, sustainability, mental health & wellness, EDI and social events. We are certified as a Great Place to Work. We are expanding our team and have several exciting opportunities. We are typically based 2 days a week in our Leeds head office, with 3 days either working from home or visiting our clients. If you are looking for a great team and a great company to work for apply now.

Responsibilities

The Senior Campaign Operations Manager will support the Head of Client Operations in delivering operational excellence and managing a team of Campaign Managers/Executives. Responsibilities include onboarding new clients, overseeing campaign management, and ensuring compliance with SLAs.