Piper Companies is seeking a Senior Card Product Manager. This role is a hybrid position located in Tysons, VA. The Senior Card Product Manager will innovate credit card products and digital experiences that enhance customer value while simultaneously driving portfolio growth, engagement, and profitability.

QUALIFICATIONS FOR THE SENIOR CARD PRODUCT MANAGER INCLUDE:

• 10+ years of working experience in credit card or related industry is required.
• Bachelor’s Degree. Master’s Degree is preferred.
• Experience with the credit card industry, competitive products, and card offers across digital and other channels.
• Hands-on skills in SQL, Python/R, Tableau, and VBA.
• Understanding of the credit card P&L and financial drivers.

• Oversee portfolio programs to promote cardholder engagement, stimulate card spend, and appropriately offer balance transfers
• Manage end-to-end cardholder experience including EMOB programs, lifecycle strategy, graduation strategies, and cardholder retention
• Collaborate with Operations teams to address pain points and improve customer satisfaction
• Coordinate digital strategy, work with partners to prioritize and execute digital roadmap, driving adoption of digital tools to enhance self-service capabilities and user engagement
• Develop personalized marketing strategies using data analytics and customer segmentation to target desired populations
• Partner with Marketing and Analytics teams to create test & learn strategies and portfolio program measurement and assessment.
• Engage with Credit to help support optimization of card credit policy for acquisitions, for both targeted and untargeted prospects.