COMPANY OVERVIEW

St. Saviour’s Surgery is a small, friendly general practice dedicated to providing excellent patient care to a community of approximately 5,500 patients. We pride ourselves on our personal service and commitment to a safe and supportive environment.

SUMMARY

We are seeking a Senior Care Navigator / Team Lead to join our dedicated team at St. Saviour’s Surgery in Malvern. This pivotal role will contribute significantly to our mission of delivering high-quality patient care while supporting our staff in their professional development.

QUALIFICATIONS / EXPERIENCE

• Proven experience in senior roles or similar positions.
• Strong leadership skills with supervisory experience.
• Excellent communication skills, both verbal and written.
• Proficiency in IT systems relevant to healthcare management.
• A compassionate approach to patient care and team collaboration.
• Provide details of your current and past working experience relevant to this post.
• Detail the skills and knowledge you have to fulfil this role.
• What qualities and attributes can you bring to this post?
• Provide supporting information as to why you feel you are suitably qualified for this post.
  Hours:
  7.5 hrs per day - Mon-Fri
  The Practice is open 08.00-18.30 everyday. The shifts would include at least two early shifts and two late shifts.
  Early Shift - 08.00-16.00
  Late Shift - 11.00-19.00

• Lead and supervise the Care Navigation / Reception team, ensuring high standards of patient care.
• Foster effective communication within the team and with patients.
• To work closely with the Practice Manager to continue to improve standards across a wide range of clinical and administrative activity.
• Organise the Reception Rota to ensure cover is always maintained.
• To support the Reception team to provide an efficient and friendly reception service for all patients and visitors to the practice.
• To support the Reception team to provide efficient and effective administrative support to the Doctors and other members of the clinical team.
• To effectively communicate and liaise with the Reception team and address any queries and problems that may arise.
• Lead on the fortnightly Reception Team Brief meetings with support from the Practice Manager, Senior Practice Nurse and Operations Manager.
• Attend and share minute taking with the Operations Manager at the Monthly Practice Business meeting, Clinical and PPG meetings.
• Assist the Practice Manager in ensuring that the Reception team are compliant with Information Governance and GDPR.
• Provide guidance and support to junior staff members.
• Monitor and evaluate the performance of The Care Navigation / Reception Team.
• Collaborate with healthcare professionals to enhance patient outcomes.
• Participate in training and development programs for staff.
• Ensure compliance with health regulations and best practices.