SKILLS NEEDED

Motivating, Communication, Listening/ Active Listening, Teamworking, Providing Care, Empathy, Ability to support clients with learning disabilities and/or complex needs, Experience working with vulnerable people

SUMMARY OF ROLE

To share with other staff in meeting the personal care and support needs of clients in a way that respects their dignity and promotes their independence, and to assist the Field Care Supervisor, as requested.

PRINCIPAL RESPONSIBILITIES OF A CARE AND SUPPORT WORKER

• Guiding and mentoring Care and Support Workers
• Collecting information and documentation from a client’s home for updating documentation in office.
• Supporting the supervisor in introductory visits to the clients.
• Supporting with quality assurance such as spot checks, audits on files.
• Conducting annual client and Care and Support Workers surveys to monitor customer satisfaction.
• Play a pivotal role in enhancing and promoting relationship between client and Care and Support Workers.
• Be the first point of contact for Care and Support Workers to share concerns informally.
• Provide ideas and activities to stimulate and engage the service user
• Respond to emergencies and provides guidance and support to Care and Support Workers. Support clients with daily activities such as posting letter, reading the newspaper, helping them to prepare their own meals.
• Cover the emergency on-call phone, whenever required
• To assist clients who need help getting up and going to bed in the morning and evenings, including dressing and undressing, washing, bathing and going to the toilet.
• To help clients with their mobility and with any physical disabilities, including incontinence and use of personal aids and equipment.
• To care for clients who are temporarily sick and need bed nursing and help with feeding etc.
• To provide care and support for clients who are terminally ill.
• To help in the promotion of mental and physical activities of clients through talking, outings, reading, writing, hobbies and recreations.
• To make and change beds, light cleaning, emptying commodes and general tidying.
• To inspect, launder and mend clients’ clothes.
• To set tables and trays, prepare and serve light meals, clearing away and washing up.
• To read and write reports and be involved in clients’ reviews and training activities.
• To always adhere to all Caremark’s policies and procedures.
• To report either to the Field Care Supervisor or Care Manager any significant changes in the health or circumstances of a client.
• To encourage the independence of clients and monitor overall comfort and well-being of both clients and carers, wherever possible.
• Responsible for tasks reasonably delegated to them by the Field Care Supervisor in order to assist with the overview of care needs of clients and the management of more junior care and support workers.
  The care and support provided by Care and Support Workers, including senior workers, is expected to include support that would reasonably be given by members of the client’s family and is not to include tasks that would normally be undertaken by a trained nurse.