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Senior Case Handler at Nationwide

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections And Recoveries, Financial Services, Customer Experience, Communication Skills, Empathy, Problem Solving, Analysis, Resilience, Persuasion, Case Handling

Industry

Financial Services

Description

Do you fancy a new challenge? Are you a go-getter looking to push your skills to the next level? Then keep reading, as this might be the opportunity you have been waiting for. We are looking for a Senior Case Handler to join our Litigation Contact Team in Collections & Recoveries. On this team, you can play a vital part in supporting our most financially vulnerable members who potentially face losing their homes. Our operating hours (35 hours per week) are 9am to 5pm, Monday to Friday. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Support financially vulnerable members in the Litigation Contact Team to prevent them from losing their homes. Analyze options and provide recommendations for the best course of action for both the member and the organization.