Senior Case Manager Level 1 at Allianz Global Corporate & Specialty SE

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Injury Management, Empathy, Customer Focus, Mentoring, Complex Injury Support, Emerging Technologies

Industry

Financial Services

Description

SENIOR CASE MANAGER – PERSONAL INJURY – BRISBANE, QUEENSLAND At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. About the role Supporting customers step-by-step through our Case Management and Injury Management programs Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind Developing trusted relationships with the customers that you support Providing ideas and innovations that support the team in being better Having an attitude that empathises with the needs of the injured worker and a desire to help them in their recovery About you Minimum 2 years case management experience within QLD Workers Compensation, either for a Self-Insurer or Work Cover Qld Experience in supporting people who have sustained complex injuries An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes The ability to handle challenging situations and to act in a professional and responsive manner Mentoring other case managers within the team A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Responsibilities

Support customers through Case Management and Injury Management programs while ensuring timely and quality case management actions. Develop trusted relationships with customers and provide innovative ideas to improve team performance.