Senior Case Manager at Miriam's Kitchen

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Housing First Principles, Mental Health Support, Substance Abuse Support, Communication Skills, Flexibility, Team Collaboration, Community Resource Connection, Documentation Skills, Supervisory Skills, Cultural Competence, Trauma-Informed Care, Harm Reduction, Client Engagement, Diversity Awareness, Spanish Proficiency

Industry

Atividades de organizações sem fins lucrativos

Description

Description MIRIAM’S KITCHEN MISSION Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless. POSITION SUMMARY The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housing’s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can’t be served well by existing low-barrier shelters. Residents need to be referred through city systems. The Senior Case Manager at Miriam’s Kitchen’s E Street Bridge Housing site will be a critical member of the case management team, focusing on Housing First-aligned service delivery. This position will directly supervise 3-4 frontline case managers—and will provide clinical guidance, performance feedback, and support to ensure high-quality and effective service delivery. This supervisory role ensures that case management practices prioritize housing as the primary intervention, while also connecting their own caseload of clients to supportive services that promote long-term stability and well-being. They will report to the Case Management Supervisor, and will collaborate with the Supervisor on team guidance, caseload management, daily operations, and staff training. This is an in-person, on-site position. The position is Monday-Friday primarily during business hours, but there will be a rotating (weekly) ‘late day’ for each case management team member including supervisors (eg 11am-7pm or 12pm-8pm one day per week). DUTIES AND RESPONSIBILITIES: Develop trusting relationships with Bridge Housing residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance abuse, health, education, income, employment, and other goal areas. Support residents’ work toward goals through individually tailored services and by facilitating effective connections to community services and resources. Supervise Case Managers as determined by the Case Management Supervisor. Act as a main point of support and guidance for complex case management issues of the Case Managers on the team. Support the Case Management Supervisor in our relationship with DHS and other external parties, attending meetings and providing reports as needed. Maintain written and computerized records, compile reports and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly reports). Maintain appropriate confidentiality of residents’ information and records. Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs. Participate actively in regular supervision, team meetings, and other all-staff meetings and events. Promote a positive and inclusive team culture by participating in team events, mentoring new staff, and setting an example of a collegial, respectful collaboration with all team members. All other duties as assigned. Requirements QUALIFICATIONS Knowledge, Skills, and Abilities Familiarity with the homeless services and housing landscape in Washington, DC. Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse. Strong interest in and commitment to ending chronic homelessness in DC. Strong communication skills and sense of boundaries. Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences. Able to lift and/or carry up to 20 lbs. Comfortable operating computers, inputting information into a database, and documenting case notes. Proficiency in Spanish is preferred. Experience and Education Bachelor’s degree in social work, psychology, sociology, counseling or other related social service/science disciplines AND two years of experience providing case management services, OR a masters’ degree in these fields with appropriate licensure if applicable. Knowledge of Housing First principles, trauma-informed care, harm reduction, and the behavioral health and homeless services systems in Washington, DC. PHYSICAL/MENTAL DEMANDS: Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds. Mental Demands - Ability to communicate (written and spoken) effectively in English is required. TRAVEL DEMANDS: This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be provided. Benefits Miriam’s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members. EOE STATEMENT Miriam’s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.

Responsibilities

The Senior Case Manager will supervise frontline case managers and ensure high-quality service delivery focused on housing stability. They will engage residents to develop personalized goals and connect them to necessary community resources.