Senior Case Worker at The Salvation Army

Central Coast Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Assessment, Referral, Education, Support, Team Leadership, Clinical Expertise, Risk Management, Community Engagement, Data Evaluation, Practice Development, Coaching, Training, Cultural Competence, Collaboration, Child Safety

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Support efficient day to day service delivery as required, ensuring that case workers provide case management, assessment and referral, education and support in accordance with TSA and service guidelines. Provide support to the team ensuring a comprehensive participant-led, recovery-based service is provided. Service Delivery & Practice Oversee day to day operations of service delivery including: Implementation of service delivery processes and tools Quality service delivery meets the needs of client groups; for example, participant access, intake & assessment and admissions management/service delivery planning, and progress and outcomes for clients. Effective rostering and work allocation Provide clinical expertise to workers to resolve complex case management issues. Monitoring service performance targets and collaboratively identifying strategies to address issues with program manager. Identifying and escalating to manager/team risks of not meeting targets Monitor risk to clients, staff and TSA in service delivery, provide responses to incidents and manage in accordance with TSA / Government processes and escalate where required. Manage a client case load. Accurate client records are maintained for all clients and meet all funding body or legislative requirements. Promoting service user participation and evaluation Team Leadership Line management and supervision of volunteers and students (as required) Building productive relationships within the team Systems are implemented for clear communication and handover between staff. Reflective practices are implemented for the team and contribute to improved outcomes for clients. Develop the capability of the team through coaching and training. Monitor and contribute to the health, safety and wellbeing of the team. Practice Development & continuous improvement Reviewing data, evaluation and feedback on service delivery with the team Assisting with the frontline implementation and review of practice model/processes and implementation of change Ensuring service delivery data is recorded and appropriately maintained. Leading practice development for the team Build and maintain relationships within local community. Reporting to manager on progress against internal and external service delivery compliance requirements Minimum of Diploma level qualification in a relevant discipline (AOD, Community Services, Case Management). Completed 4 AOD Skill Set Units (or willing to undertake/complete during employment). Minimum 2 years’ experience in, and knowledge of, AOD/gambling, community services and health sectors (preferably in a residential treatment setting). Demonstrated experience and ability to work with those impacted by substance abuse, gambling and mental health conditions. Experience working with people from Aboriginal and Torres Strait Islander background. Experience working with people from culturally and linguistically diverse backgrounds and religions. Experience working in collaboration with other organisations. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Oversee day-to-day operations of service delivery, ensuring quality service meets client needs. Provide clinical expertise to resolve complex case management issues and monitor service performance targets.