Senior Caseworker, Patient Support & Services at AmerisourceBergen

Quebec, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Patient Support Services, Healthcare Coordination, Resource Access Coordination, Conflict Resolution, Documentation, Compliance, Stakeholder Collaboration, Workflow Improvement, Customer Operations

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Supports complex case management activities to coordinate patient services, resource access, and continuity of support across multiple touchpoints. Coordinates appointments, referrals, authorizations, and related service needs to reduce access barriers and support timely case progression. Resolves escalated patient and caregiver inquiries related to coverage, benefits, documentation, and support pathways to improve case outcomes. Maintains accurate case records, status updates, and supporting documentation to strengthen traceability, compliance, and operational visibility. Connects patients to community resources, financial support options, and service programs to address practical barriers affecting access and adherence. Collaborates with healthcare providers, payers, pharmacies, and internal support teams to align case actions and close service gaps. Contributes to workflow improvement, knowledge updates, and standard work adoption to support scalable and future-ready case operations. High School Diploma/GED or equivalent experience required. Associate’s degree in healthcare administration, health sciences, social services, or a related field preferred. 3+ years of experience in case management, patient support services, customer operations, healthcare coordination, social services, or a related field required. Certification in case management, patient services, healthcare support, or customer service operations preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies

Responsibilities

Coordinates complex patient services, resource access, and continuity of support while resolving escalated inquiries from patients and caregivers. Collaborates with healthcare providers and internal teams to close service gaps and improve operational workflows.