Senior CCaaS/UCaaS Engineer (Remote - US) at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

145000.0

Posted On

26 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCaaS, UCaaS, Cloud-Based Communication, AI-Driven Automation, API Development, Data Integration, Systems Architecture, WFM Systems, Data Visualization, Analytics Tools, NICE CXone, Genesys, Five9, Amazon Connect, RingCentral, Microsoft Teams

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior CCaaS/UCaaS Engineer in United States. As a Senior CCaaS/UCaaS Engineer, you will play a key role in designing and optimizing cloud-based communication platforms that enable seamless, AI-enhanced customer interactions. You’ll architect and maintain scalable, secure, and reliable systems while integrating automation and analytics to improve efficiency and experience. This position offers the opportunity to collaborate with cross-functional teams to implement next-generation contact center solutions that leverage AI and data-driven insights. The role is fully remote, ideal for a hands-on engineer eager to shape intelligent communications across a high-impact organization. Accountabilities Design, configure, and manage modern CCaaS solutions such as NICE CXone, Genesys, Five9, or Amazon Connect to meet evolving business requirements. Oversee and optimize UCaaS environments, including RingCentral, 8x8, or Microsoft Teams, ensuring seamless communication infrastructure. Integrate AI-driven automation and agentic workflows to enhance both agent and customer experiences. Develop, manage, and secure APIs enabling efficient data exchange across systems. Collaborate with engineering, product, and operations teams to deliver omnichannel customer solutions focused on reliability and performance. Implement and maintain Workforce Management (WFM) systems and reporting dashboards using tools such as Power BI, Tableau, or Snowflake. Ensure compliance with security and privacy standards, driving reliability and scalability. Mentor junior engineers and contribute as a subject matter expert in contact center and automation technologies. Minimum of 7 years of experience with cloud contact center platforms (e.g., Five9, Genesys, NICE CXone). Proven expertise in designing and deploying CCaaS integrations and automation workflows. Strong background in API development, data integration, and systems architecture. Familiarity with AI-powered conversational systems and automation frameworks. Experience with WFM systems and contact center optimization methodologies. Advanced proficiency in data visualization and analytics tools such as Power BI or Tableau. AWS certifications preferred; knowledge of Kubernetes or CI/CD pipelines is a plus. Excellent communication, collaboration, and problem-solving skills with a proactive mindset. Bachelor’s degree in Computer Science or related field, or equivalent professional experience. Competitive compensation range of $116,000 to $145,000 USD, depending on experience and location. 100% remote work with flexible scheduling. Opportunities to work on innovative AI-driven automation projects in a fast-paced tech environment. Comprehensive health coverage and wellness programs. Inclusive, collaborative, and innovation-driven culture. Strong leadership support and professional development opportunities. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Design and optimize cloud-based communication platforms for seamless customer interactions. Collaborate with cross-functional teams to implement next-generation contact center solutions leveraging AI and data-driven insights.