Senior Change Advisor at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

142665.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change management, Stakeholder engagement, Change communications, Project management, Strategic planning, Communication, Relationship management, Problem solving, Negotiation, Issue management, Training delivery, Business analysis

Industry

Government Administration

Description

Senior Change Advisor Employment Type: 12 months Temporary Opportunity Location: Flexible/hybrid working arrangements available across NSW Grade: Clerk Grade 9/10 Salary Range: $129,464 - $142,665 plus 12% superannuation and Leave Loading About us Government Technology Platforms forms part of Digital NSW within the NSW Department of Customer Service (DCS). We design, build, and maintain digital solutions that are used across all NSW Government agencies: https://www.digital.nsw.gov.au/delivery/government-technology-platformsAbout the About the opportunity This role focuses on designing and supporting the delivery of change programs and processes. The role worksacross internal-focused organisational change management of business initiatives and external-focused product adoption enabling partner agencies. Key Accountabilities Manage the implementation and delivery of change programs and projects within the business applying sound project management principals and best practice methodologies to achieve the required outcomes Provide expert advice on the end-to-end change strategy, communication, impact, change readiness, training needs and deployment plans to support informed decision making and improve future outcomes Manage projects and oversee the consistent application of the organisation’s change framework and standards across all programs of work, to ensure consistent engagement, change management and the development of change capability Maintain an appreciation and understanding of the business, its challenges, and objectives and develop strong client and team relationships to ensure initiatives are integrated effectively into the business units plans and meet customer requirements Provide expert advice and information on emerging project issues and present recommendations to inform decision making and mitigate the impacts of change to our people and our business Create change management plans and communications plans, including the training and orientation of employees through a structured change management implementation strategy addressing change impacts to minimise risk and support a smooth and successful transition to future state Develop and maintain stakeholder and customer relationships though effective communication, consultation, negotiation and issue management to ensure deliverables are met and outcomes achieved Monitor and review programs and their implementation and progress, preparing reports and submissions to inform Business/Change Readiness and decision making What you will bring Experience in change management and/or stakeholder engagement and change communications Ability to communicate clearly and effectively Ability to foster positive relationships and influence and align diverse stakeholders in complex environments Ability to analyse and solve problem For role-related queries, please contact Marty Pinkstone at Marty.Pinkstone@customerservice.nsw.gov.au How to apply Please attach your updated resume and cover letter cover letter (maximum 2 pages) outlining how you meet the skills and experience of this role. AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked DCS is proud of our diverse and regional teams. Flexible, hybrid working arrangements with your office location are available, subject to approval and availability https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access Learning tools are available for ongoing professional development Health and wellbeing programs Important requirements To be considered for roles in the NSW public sector, applicants must: Be NSW residents or willing to relocate. Hold appropriate working rights for the type of employment offered: Ongoing (permanent) roles require Australian citizenship or permanent residency. Temporary roles require valid work rights for the full duration of the role. More information is available in the PSC Essential Requirements Factsheet. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 11th May 2026 at 10:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves designing and supporting the delivery of change programs and processes for both internal business initiatives and external product adoption. You will manage project implementation, provide expert advice on change strategy, and maintain strong stakeholder relationships to ensure successful transitions.