SENIOR CHANGE MANAGEMENT CONSULTANT

at  City of Toronto

Job ID: 53323
Job Category: Human Resources
Division & Section: Transportation Services, Business Performance
Work Location: 64 Murray Road (hybrid)
Job Type & Duration: Full-time, Temporary Vacancy, 12 months
Salary: $112,280 - $149,247
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 27-Jan-2025 to 09-Feb-2025
Transportation Services is looking for an experienced, knowledgeable and innovative Senior Change Management Consultant for the successful implementation of Enterprise Work Management Solution (EWMS) program.
Reporting to the Transportation Services EWMS Business Lead, you will manage and organize consulting services to Transportation Services key stakeholders in the practice areas of organizational change management, organization design and restructuring, program and service improvement, and organization development.
In this role, you will be working in hybrid work model, following City of Toronto’s Workplace Modernization Program, supported by the City’s Remote Work Policy.
Transportation Services Division plans, constructs, and manages the transportation infrastructure within the public right-of-way, including the public realm, roads, sidewalks, and traffic signals. EWMS is a transformational program to replace legacy work management systems with the objective of modernizing service delivery.

KEY QUALIFICATIONS:

Your application for the role of Senior Change Management Consultant should describe your qualifications as they relate to:

• University degree in Business Administration/Communication, Public Administration or in a field related to change management. Certification in ADKAR and/or PROSCI is an asset.
• Extensive experience working in large transformational projects (preferably in municipal transportation services) as a leader of change and transition.
• Extensive experience in practical and methodological application of organizational change management principles and processes with a demonstrated track record of completion of complex, large, transformative projects with competing timelines.
• Extensive experience developing and executing change management activities including effective communications, develop and deliver training program, communicating the change story effectively with multiple stakeholders.
• Extensive experience planning and leading change, monitoring change progress and reporting on the successes of change using quantifiable metrics.
• Ability to provide a high level of coordination in a diverse, project-based environment.
• Ability to develop organizational change management tactics to help shift mindset, behaviors, and achieve results through program and divisional activities, communication and leadership messages.
• Ability to work in an environment where multiple stakeholders may be resistant to change, and need effective communications strategies to maximize engagement and minimize stakeholders change resistance.
• Ability to communicate effectively with excellent written and verbal communication skills, including negotiation, influencing and presentation skills; strong ability to facilitate small to large sized groups and discussions.
• Excellent organization and project management skills.
• Ability to work independently as well as within a team environment.
• Extensive experience using Microsoft Office Suite and Microsoft SharePoint proficiency are considered assets.

MAJOR RESPONSIBILITIES:

• Develop change management strategies and work plans for the project.
• Leverage organizational change management methodologies, techniques, and expertise to lead the change and communication activities EWMS project.
• Provide guidance on Change Management best practices, while working collaboratively with the EWMS Program Management team, Divisional Management team, Domain SME, Project Managers, Business Lead, Business Analysts, and other key stakeholders.
• Prepare and present a division communication plan, strategies for rolling out organizational change, train staff and presentations. Produce and issue readiness survey when required.
• Lead stakeholder management, including identifying stakeholders, conducting stakeholder impact assessment, assessing change readiness and outlining actions to support new behaviors as required.
• Lead the design and delivery of training programs including documenting business training needs.
• Develop a targeted organizational change management plan that supports and ensures stakeholder engagement, leadership alignment, communication and training plans based on stakeholder assessment for the adoption, and realization of the program benefits.
• Develop materials for socializing organizational change with Senior Divisional Management and executive leadership.
• Communicate to a variety of stakeholders in a manner that addresses their needs and facilitates the acceptance of the proposed organizational change.
• Provide input to the creation, or modification, of project artifacts such as project charter, schedule, risk/issue logs, cost management plan and project communication plans.
• Provide input to the implementation planning of the EWMS.
• Consolidate all findings, and recommendations, with respect to communication and feedback for the Business Lead.
• Provide required artifacts in an organized and timely manner for review by the Business Lead.
• Bring analysis and conclusions forward to the client/stakeholders, chair meetings and promote systematic discussion.
• Support the Business Lead in assessing and devising solutions from a pragmatic and objective perspective.
• Work in support of project steering committees and attend interdivisional organizational change management working groups.
• Assume a lead change management role during the transition phase of projects.
• Contribute to the development and implementation of strategic organization design at the divisional levels.
• Assist in the assessment and analysis of corporate organization effectiveness issues, conducts relevant studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; restructuring; and organization change.
• Lead and/or support the program and divisional project teams in the identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommend changes to support management priorities and functions.
• Promote organization learning and takes steps to orchestrate change through the program and divisional projects.
• Foster and maintain cooperative working relationships within, and external to, the organization; establish and maintain contact with professionals in related fields to ensure skills, knowledge and practice are current.
• Lead/circulate decision documents to various stakeholders for support and buy-in.

Your application for the role of Senior Change Management Consultant should describe your qualifications as they relate to:

• University degree in Business Administration/Communication, Public Administration or in a field related to change management. Certification in ADKAR and/or PROSCI is an asset.
• Extensive experience working in large transformational projects (preferably in municipal transportation services) as a leader of change and transition.
• Extensive experience in practical and methodological application of organizational change management principles and processes with a demonstrated track record of completion of complex, large, transformative projects with competing timelines.
• Extensive experience developing and executing change management activities including effective communications, develop and deliver training program, communicating the change story effectively with multiple stakeholders.
• Extensive experience planning and leading change, monitoring change progress and reporting on the successes of change using quantifiable metrics.
• Ability to provide a high level of coordination in a diverse, project-based environment.
• Ability to develop organizational change management tactics to help shift mindset, behaviors, and achieve results through program and divisional activities, communication and leadership messages.
• Ability to work in an environment where multiple stakeholders may be resistant to change, and need effective communications strategies to maximize engagement and minimize stakeholders change resistance.
• Ability to communicate effectively with excellent written and verbal communication skills, including negotiation, influencing and presentation skills; strong ability to facilitate small to large sized groups and discussions.
• Excellent organization and project management skills.
• Ability to work independently as well as within a team environment.
• Extensive experience using Microsoft Office Suite and Microsoft SharePoint proficiency are considered assets