Senior Change Manager at Telstra Health 1800RESPECT

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Stakeholder Engagement, Product Modernisation, Customer Transformation, Agile Methodology, SaaS Implementation, Communication Strategy, Risk Management, Adoption Strategy, Coaching, Salesforce, Digital Health

Industry

IT Services and IT Consulting

Description

Transform Digital Healthcare with Telstra Health At Telstra Health, we’re shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care—wherever it’s needed. Trusted across programs like 1800Respect, the Leaving Violence Program, and the National Cancer Screening Registry, we connect care in ways that truly make a difference. About the role As a Senior Change Manager in our Enterprise PMO (ePMO), you’ll lead change across major product modernisation and customer transformation initiatives that are reshaping how healthcare technology is delivered and adopted. Working across product, delivery, implementation, and customer teams, you’ll support iterative product releases, customer implementations, and migration activities across complex and evolving environments. This role is focused on helping teams and customers navigate ongoing change in a practical, structured, and customer-focused way. This is an opportunity to shape large-scale product and customer change at Telstra Health, improving implementation experiences, accelerating adoption, and helping deliver better outcomes for customers. What you’ll be doing * Lead change across large-scale product and customer transformation initiatives * Support go-to-market activities, customer implementations, and migration outcomes * Partner with product, implementation, delivery, and customer teams to improve adoption and implementation experiences * Develop communication, engagement, readiness, and adoption strategies * Identify and manage change impacts, stakeholder engagement, risks, and resistance across multiple workstreams * Coach leaders and teams through periods of significant organisational and customer change * Measure adoption and implementation outcomes to continuously improve delivery approaches About you * Extensive experience leading large-scale transformation and change programs within complex environments * Proven experience managing external customer change, implementation, adoption, or migration programs * Experience working across product modernisation, enterprise technology, SaaS, or platform transformation initiatives * Strong experience delivering change across Salesforce, product modernisation, enterprise technology, SaaS, or platform transformation initiatives * Comfortable operating in Agile, iterative, or evolving delivery environments where priorities shift and transformation is ongoing * Able to bring structure, alignment, and momentum to fast-moving and sometimes ambiguous environments * Strong stakeholder engagement and influencing skills, including experience working with senior leaders and customer stakeholders * Experience within healthcare, digital health, government, health insurance, education, or similarly complex industries will be highly regarded * A practical, adaptable, and customer-focused approach to change leadership Perks & Benefits * Free Telstra mobile & plan (eligible employees only) * 25% off Telstra products & services * 16 weeks paid gender-equal parental leave + extra leave options * Career breaks, study support & ongoing learning programs * Free 24/7 professional support for you & your family * Employee rewards program: discounts on shopping, gyms, movies, health insurance & more We’re committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don’t tick every box, we want to hear from you. We’re a Circle Back Initiative Employer—you’ll get a response for every application. Apply today to join a team that’s making a real difference in healthcare. Learn more about how Telstra Health is improving lives through digitally-enabled care here. [https://www.telstrahealth.com/]

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Responsibilities

Lead large-scale product and customer transformation initiatives within the Enterprise PMO to improve adoption and implementation experiences. Develop communication and engagement strategies while coaching leaders through significant organizational and customer change.