Role Overview: Based in our Bristol office, this is a key position within Transformation and Operations where you will be working with stakeholders across the firm, including Directors and Partners to embed a culture of continuous improvement, change agility and user-centred transformation.
The Senior Change Manager will drive the maturity of the firm’s change management capability, overseeing the Change Managers and Change Trainers to deliver successful people focussed change across technological, strategic and operational programmes and projects. The role will provide strategic direction, coaching and hands on support to ensure robust standards and consistent business readiness, adoption and sustained benefits realisation from change initiatives. The Senior Change Manager will play a key role in shaping the future of operational change within the firm, with autonomy to influence how we deliver and build a high-performing team.

SKILLS AND EXPERIENCE

• Proven experience in leading complex change programmes successfully in a senior change management role both personally and via your team.
• Strong ability in managing and developing teams to become high performers.
• Strong experience in business change management and ensuring operational and training readiness.
• Strong influencing and dynamic interpersonal skills. Ability to be comfortable with ambiguity and able to challenge the status quo confidently.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Experience in managing change readiness for multiple complex, cross organisational projects at one time.
• Experience of successfully engaging and managing stakeholders at all levels across an organisation, including those who are not early adopters.
• Demonstrable understanding and awareness of different organisational change and process improvement models and approaches.
• Excellent communication, interpersonal, facilitation and presentation skills.
• Ability to think creatively and strategically and see the big picture.
• Excellent workload management and prioritisation skills.
• Commercial awareness.

• Quickly build the necessary trust, credibility and relationships with internal and external stakeholders.
• Set clear performance expectations for a team of Change Managers and Change Trainers, creating a high-performing, collaborative culture.
• Act as a point of escalation for the team for complex risks, issues and dependencies across the team’s projects, identifying solutions before sharing with the Senior Portfolio Manager and PMO Manager.
• Work in partnership with the Senior Portfolio Manager to share and drive the change management strategy and approach, aligned to the firm’s strategy and transformation roadmap.
• Develop cohesive impact assessments, skills set analysis, training, engagement and communication strategies with associated plans across multiple initiatives.
• Collaborate with both the wider Transformation and Operations teams, and further stakeholders across the firm, to ensure alignment and consideration of the team’s activities within project plans.
• Design and deliver training and capability building interventions to support successful adoption of change through considered channels and tailored approaches.
• Own the post Go Live process, establishing a clear framework that sets out roles and responsibilities.
• Adhere to the governance and frameworks, maintaining effective communication with stakeholders and escalating risks with appropriate mitigation solutions whenever encountered.
• Overseeing change for the full change lifecycle, which, as required, will include being onsite at our UK offices during critical phases.
• Implementation of tools and techniques to encourage, reinforce and measure desired behaviours.
• Through the team of Change Trainers, deliver the firm’s induction to new joiners.
• Be a model for high quality change management across the firm, develop, lead and implement initiatives and plans in line with the firm’s Operational Change Playbook.