Senior Channel Operations Manager at PTC

Portland, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Channel Operations, Partner Management, Sales Enablement, Project Management, Stakeholder Engagement, CRM Tools, PRM Tools, Communication, Compliance, Training, Certification Programs, Partner Lifecycle Management, Marketing Initiatives, Revenue Generation, Thought Leadership, Cross-Functional Collaboration

Industry

Software Development

Description

Design and evolve Kepware's channel program structure, including partner tiers, engagement models, and performance metrics. Align Kepware's channel strategy with strategic goals of the business. Provide thought leadership on strategic initiatives to scale partner impact and revenue. Manage partner contracts, including onboarding, renewals, and compliance reviews with Legal. Define and enforce terms and conditions, discount structures, and rules of engagement for partner transactions. Lead partner onboarding, training, and certification programs. Maintain enablement content repositories and ensure partners have access to up-to-date resources. Draft and distribute partner communications, newsletters, and program updates. Collaborate with Regional Sales Directors to align channel activities with territory goals and pipeline forecasts. Support field teams with partner intelligence, deal governance, and conflict resolution. Work closely with Product Management, Legal, Marketing, and IT to support product launches, rebranding, and enablement initiatives. Work closely with Global Channel Sales teams to ensure consistency across regions and partner types. Support field teams with partner intelligence, deal governance, and conflict resolution. Manage the entire partner lifecycle from recruitment to retirement. Execute channel programs and ensure alignment with sales and marketing strategies. Support partner marketing initiatives and demand generation campaigns. 10+ years of experience in channel operations, partner management, or sales enablement in a software company. Proven success in managing global partner ecosystems and indirect sales models. Strong understanding of partner contracts, discounting frameworks, and compliance. Experience with CRM and PRM tools (e.g., Salesforce, Partner Portal). Excellent communication, project management, and stakeholder engagement skills. Ability to work cross-functionally with Legal, Sales, Marketing, Product, and IT teams. Bachelor's degree in Business, Marketing, or related field; MBA preferred.

Responsibilities

Design and evolve Kepware's channel program structure while aligning it with the strategic goals of the business. Manage partner contracts and lead onboarding, training, and certification programs to enhance partner engagement and performance.