Senior Citrix Engineer (Health Manager Level 4)

• Temporary Full-time Exempt (up to 12 months with potential for ongoing)
• Opportunity to work from our modern Chatswood, St Leonards, or Charlestown Office
• In-office presence with hybrid flexibility for work-life balance
• Attractive salary, $141,974 - $169,151 + 12% super + 17.5% annual leave loading
• Accrue up to 12 extra days off per month + 4 weeks annual leave
• Increase your take home pay with salary packaging, discounted fitness passport and more!
• Join the team enriching health in millions of ways every day through digital innovation

Applications Close: 11:59pm, 3 September 2025

ABOUT THE OPPORTUNITY

Our eHealth NSW Virtual App/Desktop Delivery Platform (VADP) team is the backbone of virtual application delivery for the entire NSW Health network. We manage services built on a robust Citrix technology stack, supporting over 120,000 clinical and corporate virtual-app sessions 24/7 for clinicians and support staff across the state. This is an opportunity to directly impact the lives of millions and the efficiency of a world-class health system.
We’re seeking a Senior Engineer who is ready to own and drive our vital Citrix virtual app and desktop platform services. You’ll step into a critical leadership role, spearheading the operational management, security, automation, and continuous improvement of core Citrix technologies, including Citrix Cloud, Citrix Virtual Apps/Desktops (CVAD), Citrix NetScaler, and NetScaler Console (formerly Citrix ADC/ADM). Beyond day-to-day operations, you’ll actively shape our system architecture and guide technical delivery, directly contributing to our technology roadmap and driving platform innovation.

In this role, you will:

• Design, maintain, and support Citrix platform services to ensure performance, availability, and scalability.
• Lead transformations and deliver platform migrations, upgrades, and transformation initiatives aligned with technology roadmaps.
• Collaborate and innovate with engineers and product owners to implement roadmap features, assess risks, and strategically prioritise system enhancements.
• Ensure resilience by leading incident resolution, champion robust change management, and oversee performance monitoring to uphold system resilience and security.
• Contribute to our continuous improvement culture by developing and embedding best practices, comprehensive documentation, and advancing team capability.

This role is internally referred to as Senior Engineer – Desktop Virtualisation.

ABOUT YOU

Are you a seasoned Citrix expert passionate about delivering critical, high-performance virtual application services? Join the eHealth NSW Virtual App/Desktop Delivery Platform (VADP) team and play a pivotal role in shaping the digital future of healthcare across New South Wales.

We’re seeking a passionate and skilled Citrix Engineer who thrives in complex environments and is driven to make a real impact. If you possess these qualities, we encourage you to apply:

• Proven Citrix expertise: you have demonstrated experience across Citrix platforms and associated virtual app/desktop services within large, complex organizations. Your experience extends to cloud-based environments like Amazon Web Services (AWS) and Azure. Prior knowledge or experience in the healthcare sector is highly regarded
• Modern delivery experience: you bring extensive experience with modern ICT delivery and operational practices, including DevOps and Agile methodologies. You understand how to build, deploy, and operate efficiently.
• A proactive problem-solver approach: you take a proactive approach, consistently identifying and implementing innovative technology solutions that boost service efficiency and effectiveness.
• Continuous learner & trusted collaborator: you’re self-driven when it comes to learning new skills and adopting emerging technologies. Crucially, you’re committed to sharing knowledge and resources with your team members, fostering a culture of continuous learning and growth.
• Exceptional Communicator & Influencer: You possess excellent communication and organizational skills, enabling you to effectively influence stakeholders, manage diverse relationships, and expertly balance competing demands.

ABOUT US – EHEALTH NSW

At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world-class ICT solutions that improve patient care across the state.
Guided by a Cloud First Strategy, we’re harnessing digital technology to better patient care and deliver scalable, quality, patient-centred, digital healthcare. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation—alongside passionate tech professionals, health partners and industry leaders building solutions that truly make a difference.

• Design, maintain, and support Citrix platform services to ensure performance, availability, and scalability.
• Lead transformations and deliver platform migrations, upgrades, and transformation initiatives aligned with technology roadmaps.
• Collaborate and innovate with engineers and product owners to implement roadmap features, assess risks, and strategically prioritise system enhancements.
• Ensure resilience by leading incident resolution, champion robust change management, and oversee performance monitoring to uphold system resilience and security.
• Contribute to our continuous improvement culture by developing and embedding best practices, comprehensive documentation, and advancing team capability